SUPPORT TECHNICIAN

Nelson

Bardstown, KY, United States

4 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

api.schoolspring.com

Tech stack

Microsoft Windows Active Directory Apple IOS Dynamic Host Configuration Protocol Domain Name System (DNS) Microsoft Office Networking Basics Networking Cables Routing Connectivity Problems Information Technology

Job description

Responsible for the management and performance of the district wide Local Student Helpdesk initiative. Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of computers, printers and other peripheral equipment Efficiently complete assigned tickets from the help desk queue; Communicate unresolved tickets to the Help Desk Coordinator; Assist with technology department projects., Oversees district wide Local Student Helpdesk initiative

Provide phone and onsite support to users for a variety of technical issues.

Complete help desk tickets as assigned.

Run AV and network cables.

Perform IOS troubleshooting.

Troubleshoot network connectivity issues.

Participate in the diagnosis, maintenance, and repair of District technology devices and equipment.

Requirements

Experience supporting users in an IT helpdesk environment

Two years of responsible information technology services preferred.

Bachelors Degree Required, Demonstrate a commitment to professional growth.

Demonstrate punctuality and regular attendance.

Maintain appropriate professional appearance.

Adhere to the appropriate code of ethics.

Perform other duties as assigned by Superintendent or designee.

KNOWLEDGE AND ABILITIES

Basic understanding of Active Directory.

Basic knowledge of Group Policy.

Basic knowledge of G Suite

Ability to install and configure Windows 10.

Ability to install Microsoft Office.

DHCP and DNS.

Basic network and routing concepts.

Ability to prioritize help desk tickets.

Strong communication and organization skills.

Read, interpret and apply detailed and technical written and oral instructions.

PHYSICAL DEMANDS

Work is performed while standing, sitting and/or walking.

Requires bending, squatting, crawling, climbing, and reaching.

Must have an adequate range of motion in the upper extremities.

Persons performing service in this position classification will exert 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

Requires the ability to communicate effectively using speech, vision and hearing.