NOC Technician

The NOC Technician at iboss is responsible for monitoring and maintaining our global data center ecosystems., * Managing and maintaining iboss monitoring systems

• Provisioning new points of presence or nodes within existing or new points of presence
• Responding to system and/or network faults to ensure internal and external SLAs are met
• Following escalation procedures to engage key resources to respond to critical events
• Working with internal stake holders (dev/ops, support, sales) and 3rd party vendors to schedule maintenance.
• Create and maintain documentation related to global points of presence and procedures
• Migrating and restoring iboss nodes and VNS clusters.

• 1 Year of professional technical support or data center operations experience
• Proficient/Fluent written and verbal communication in English
• strong diagnostic/troubleshooting skillset
• Windows/Sysadmin experience
• Ability to assess and prioritize incidents quickly while under pressure
• Basic understanding of the OSI model and internetworking

Desired Qualifications:

• Bachelor’s Degree or working towards a Bachelor’s Degree
• Linux Experience (RHEL, CentOS, Debian, etc.)
• Capability to multitask

• Health, Vision, Dental- open to domestic partners
• 401K with company match
• Paid Time Off (PTO)
• Company paid holidays
• Optimistic, supportive, and FUN work environment
• Fantastic quarterly company events
• Free catered lunch every Friday
• Free snacks
• Free on-site gym membership