IT AI Senior Specialist

This is a hands-on senior individual contributor who leads the technical direction of the AI-Native Software Engineering pod inside Eaton’s Data & AI Governance Office. The role designs, builds, and runs the platforms behind Eaton’s AI Governance program, including the AI Control Tower, AgentOps, the AI Funnel, and AI FinOps tooling. The Pod Lead writes production code, sets engineering standards, and mentors a pod of three engineers, partnering with AI Architects, Solution Architecture, Cyber, Legal, Privacy, and Responsible AI & Oversight to turn policy into working software. Key outcomes:

• AI Control Tower MVP live in production, covering runtime signals, agent inventory, and unified audit log across Copilot Studio, AI Builder, and Power Automate.
• AgentOps observability in production for the priority agent set, with tracing, evaluation scoring, and drift and hallucination monitoring wired into incident response.
• AI FinOps dashboard reporting token, credit, and vendor-license spend by use case, with attribution back to owners.
• Policy-as-Code framework live for the top 5 AI policies, with automated evidence collection into the AI Funnel intake.
• Post-approval lifecycle monitoring stood up, closing Eaton’s #1 AI maturity gap with per-use-case telemetry and named owners.
• Pod operating on a healthy CI/CD, IaC, and SLO discipline, with published engineering standards adopted across both build pods.
• Vendor and embedded AI telemetry ingested from ServiceNow, MuleSoft, Agentforce, and GitHub Copilot into the Control Tower for coverage reporting., * Set the technical direction, design standards, and engineering practices for the pod as a hands-on IC, contributing production code every sprint.

• Design, build, and run the AI Control Tower, AgentOps, AI Funnel, AI FinOps, and Policy-as-Code capabilities that power Eaton’s AI Governance program. [AIDG Capab…Org Model

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• Engineer observability, monitoring, compliance, and alerting across Eaton’s AI estate, including post-approval lifecycle monitoring. [eaton-my.s…epoint.com]
• Build with AI-native patterns first: LLM apps, agents, RAG, and automated workflows as core components, not bolt-ons.
• Translate AI policy and risk requirements into working software, partnering with Cyber, Legal, Privacy, and Responsible AI & Oversight. [eaton-my.s…epoint.com]
• Own architecture and design for complex, integrated systems: interfaces, data structures, storage, integrations, and deployment.
• Set and defend non-functional requirements: scalability, performance, reliability, security, and cost.
• Manage the LLM lifecycle for pod-built solutions: prompt versioning, eval design, accuracy scoring, and drift and hallucination monitoring. [eaton-my.s…epoint.com]
• Optimize token, credit, and cloud consumption; design model routing, caching, and cost attribution into every use case. [eaton-my.s…epoint.com]
• Ingest telemetry from embedded and vendor AI (ServiceNow, MuleSoft, Agentforce, GitHub Copilot) into the AI Asset Catalog and Control Tower. [eaton-my.s…epoint.com]
• Provide dotted-line technical leadership to three engineers: design reviews, code reviews, coaching, and technical growth planning.
• Run a continuous delivery pipeline with secure SDLC, IaC, and automated testing baked in from day one., * Prompt versioning, eval design, accuracy and quality scoring
• Drift and hallucination monitoring
• Red-teaming and adversarial testing basics
• Familiarity with foundation models (OpenAI, Anthropic Claude, and peers)

Skills:

• Leads technically without formal authority; earns influence through code, design, and clarity.
• Translates policy into working software, not slide-ware.
• Partners deeply with Cyber, Legal, Architecture, and Responsible AI & Oversight without waiting to be invited.
• Bias to ship; balances speed with control and knows when to slow down.
• Communicates trade-offs clearly to non-technical stakeholders and executives.
• Coaches engineers with patience and directness; grows the pod as they build the product.
• Thinks Big, Acts Bold, Wins Together, in Eaton’s plain-English form: takes smart risks, decides with conviction, and lifts the team.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

• Bachelors’ degree from an accredited institution
• Minimum ten (10) years of software engineering experience, with three (3) years hands-on building LLM and agent-based production systems.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of US Eaton location.
• Must be authorized to work in the United States without company sponsorship now or in the future

Preferred Qualifications:

• Master’s degree in Computer Science, Machine Learning, or a related field.

Technical knowledge: AI-Native Engineering

• LLM application patterns, agent frameworks (LangGraph, AutoGen, Semantic Kernel, or equivalent)
• Retrieval-augmented generation, prompt engineering, evaluation harnesses
• Guardrails, trust and safety patterns, red-teaming basics
• On-Behalf-Of authorization patterns for agents

Cloud & Platforms

• Microsoft Azure (Eaton primary), AKS, Docker, serverless
• API design, event-driven architecture
• Familiarity with AWS or GCP a plus

Languages & Stacks

• Python (primary), TypeScript or JavaScript, SQL
• Familiarity with .NET or Java a plus
• Modern software practices: microservices, APIs, test automation

Data & Integration

• Snowflake, Azure Data Factory, event streaming
• REST and GraphQL API patterns
• MCP or equivalent context-layer and agent-to-agent sharing patterns

DevOps & SRE

• CI/CD, Infrastructure-as-Code (Terraform or Bicep)
• Observability with OpenTelemetry, metrics, logs, traces
• SLO/SLI design and incident response

Security & Governance

• OAuth and OIDC, secrets management
• PII and PCI handling, secure SDLC, OWASP standards
• Policy-as-Code patterns

AI FinOps

• Token, credit, and license accounting
• Cost attribution by use case, model routing, caching strategies
• Cloudability and Azure OpEx familiarity [eaton-my.s…epoint.com], We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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