Application Support Specialist - Internal Systems

• Manage a high-volume queue of internal support requests, balancing urgency, business impact, and response time.
• Provide prompt acknowledgment and communication to users, even when an issue requires additional investigation.
• Quickly assess incoming issues, gather the right information, and determine the appropriate next steps.
• Troubleshoot and resolve issues across multiple business applications and systems.
• Learn new software, company-specific applications, and business processes as systems continue to evolve.
• Investigate system, transaction, data, integration, and processing issues to identify potential causes and solutions.
• Perform routine application administration and operational fixes.
• Assist users with application setup, preferences, configuration, and general system questions.
• Keep users informed throughout the troubleshooting and resolution process.
• Recognize when an issue requires escalation and coordinate with IT, developers, consultants, or software vendors.
• Document recurring issues, troubleshooting steps, and resolutions.
• Identify recurring support patterns and opportunities to improve processes or reduce future issues.

We are looking for someone who is comfortable working in a fast-paced support queue, responds quickly, and has a strong aptitude for learning new software and processes. This person should be curious, resourceful, and comfortable learning and supporting multiple systems rather than specializing in only one application.

Experience with Microsoft Dynamics 365 Business Central is helpful, but not required. The ability to learn quickly, troubleshoot effectively, and provide strong user support is more important., * Experience working in a high-volume service desk, help desk, application support, technical support, or ticket-based support environment.

• Demonstrated ability to manage multiple open requests while maintaining quick response times and strong follow-through.
• Strong troubleshooting and problem-solving skills.
• High aptitude for learning and navigating new software, even without prior experience in the specific application.
• Comfortable supporting and switching between multiple systems, applications, and business processes.
• Ability to investigate unfamiliar issues rather than relying solely on established scripts or procedures.
• Strong attention to detail when working with business data and transactions.
• Clear and professional communication with both technical and non-technical users.
• Ability to prioritize requests based on urgency and business impact.
• Strong sense of ownership from initial request through resolution or escalation.

Nice to Have

• Experience supporting ERP, CRM, WMS, manufacturing, or other business applications.
• Microsoft Dynamics 365 Business Central experience.
• Experience troubleshooting integrations, middleware, queues, or automated processes.
• Experience in a manufacturing, distribution, warehouse, or production environment.
• Experience with Microsoft Power Platform or other Microsoft business applications.