Data Support Engineer

Seeking a technical support professional to provide operational support for enterprise data platforms, integrations, and reporting environments. This role serves as a key point of contact for troubleshooting data-related issues, monitoring system performance, and ensuring the reliability of critical business data processes., * Provide first- and second-level support for data integration processes, reporting platforms, and enterprise data workflows.

• Monitor system performance, data movement, and operational health using monitoring and alerting tools.
• Investigate, troubleshoot, and resolve technical issues while meeting established service levels.
• Escalate complex incidents to engineering or development teams with thorough documentation and analysis.
• Perform routine operational activities including batch process monitoring, system checks, access management, and data validation.
• Partner with business stakeholders to support data-related requests and improve overall user experience.
• Maintain support documentation, knowledge articles, operational procedures, and troubleshooting guides.
• Participate in root cause analysis efforts and contribute to continuous service improvements.
• Support incident, problem, and change management processes.
• Participate in rotational on-call support as required.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline; equivalent experience considered.
• 3+ years of experience supporting enterprise applications, data platforms, or business-critical systems.
• Understanding of support operations, incident management, and service delivery best practices.
• Experience supporting data pipelines, reporting environments, data warehouses, integrations, or analytics platforms.
• Ability to read and interpret Python scripts or similar automation workflows.
• Strong SQL skills for troubleshooting, analysis, and data validation.
• Experience working within Windows and/or Linux environments.
• Familiarity with monitoring, observability, and logging platforms.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent written and verbal communication skills with both technical and business audiences.
• Demonstrated commitment to customer service and operational excellence.
• Experience working with geographically dispersed teams., * Experience supporting data-intensive, analytics-driven, or highly regulated business environments.
• Exposure to AI-enabled tools, automation technologies, or intelligent workflow solutions.
• Familiarity with scripting and automation using Python, PowerShell, Shell, or similar technologies.
• Experience supporting cloud-based platforms and modern data services.
• Knowledge of enterprise ticketing, workflow, or IT service management platforms.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.