System Support Specialist

The future is bright for the Porch Group, and we’d love for you to be a part of it as a System Support Specialist

The System Support Specialist supports the System Support Supervisor and Product Operations efforts by ensuring insurance products are configured, tested, and delivered accurately, consistently, and professionally across policy administration and operational systems.

This role combines system support, product execution, and operational coordination, supporting the full lifecycle of assigned products-from early requirements and testing through launch and ongoing improvements. The System Support Specialist acts as a key partner to Systems, Product, Operations, and Compliance teams to ensure smooth delivery, high-quality user experiences, and continuous process improvement.

What You Will Do As A System Support Specialist

• Perform functional and user acceptance testing across multiple environments, including development, cycle, staging, and production.
• Ensure system and product changes are implemented accurately and consistently across platforms, channels, and workflows.
• Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership.
• Provide end-user technical support through issue resolution, workflow guidance, and system assistance for internal and external users.
• Support troubleshooting and resolution of system and product-related issues using ticketing or case management tools.
• Support the full lifecycle of assigned products, from initial requirements through launch and post-release improvements.
• Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges.
• Partner with Systems, Operations, Compliance, and Product teams to support successful product launches and updates.
• Help ensure systems, processes, documentation, and teams are fully prepared before changes go live.
• Provide visibility into progress, risks, timelines, and key milestones to leadership and stakeholders.
• Develop a strong understanding of how products and workflows operate today and identify opportunities to improve speed, quality, and efficiency.
• Track timelines, dependencies, and deliverables to ensure work progresses as planned.
• Collaborate closely with the Systems Support Manager to ensure alignment and successful execution across teams.

• High school diploma or GED required; Bachelor’s degree preferred.
• 3+ years of experience in system support, product operations, process improvement, or project coordination.
• Experience working in a highly regulated environment with cross-functional teams.
• Demonstrated accuracy, attention to detail, and accountability.
• Strong ethics, integrity, and a customer-focused mindset.
• Proven team player with a positive, collaborative attitude.
• Self-motivated, adaptable, and eager to learn and grow within the organization.
• Strong background in customer experience, system support, and operational execution with the ability to troubleshoot issues and explain workflows clearly.
• Experience supporting system changes, product updates, or operational initiatives in a regulated environment, preferably insurance.
• Strong analytical and systems-thinking skills, with the ability to interpret data, identify trends, uncover gaps, and recommend improvements.
• Excellent written communication skills with strong grammar and the ability to create clear, professional documentation and emails.
• Strong problem-solving and decision-making skills focused on improving product performance, operational efficiency, and customer outcomes.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Ability to manage confidential information with discretion and professionalism.
• Experience using ticketing, project tracking, or case management systems such as Salesforce, Jira, or similar tools is a plus.
• Basic understanding of insurance systems, workflows, APIs, XML/text files, or rating concepts is helpful but not required.

• A quiet space to work, an internet connection of at least 30 Mbps download

  10 Mbps upload