Connection Specialist I, II or III

At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Connection Specialist you will install, operate, inspect, maintain, and service all ImOn’s high speed data and digital phone equipment. You will also conduct safe and efficient operations and maintenance of various tools and equipment.

Schedule: Monday - Friday 8:00am - 5:00pm; including an on-call rotation schedule once trained.

What You’ll Do

• Setup service for customers, installing, connecting or adjusting equipment.
• Test equipment to ensure proper functioning.
• Travel to customers’ premises to install, maintain, repair electronic reception equipment or accessories.
• Measure signal strength at utility pole or customer premises, using electrical test equipment.
• Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
• Responsible for splicing of drops.
• Reading/interpreting splicing documents and installation prints
• Assisting with infrastructure maintenance
• Participate in the on-call rotation for both residential and commercial service.

• Strong communication and customer service skills
• A positive, professional attitude, even in challenging situations
• Technical curiosity and a willingness to learn
• Dependability and attention to detail
• Ability to work independently and as part of a team
• Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)

Requirements

Minimum Requirements

For all levels:

• High School degree or equivalent.
• Ability to go into the on-call schedule
• Ability to effectively communication with customers and coworkers.
• Demonstrated creativity and willingness to lead, take charge and offer opinions and direction.
• Ability to meet company training and safety certification standards
• Valid driver’s license and a motor vehicle record that meets company requirements and permits the candidate to operate an ImOn branded vehicle.

Level I:

• No experience required
• Ability to demonstrate a strong work ethic and dependability

Level II:

• At least 2 years of telecommunication installation experience
• Understanding of all types of customer-premises equipment (CPE, Modems, Set Top Boxes, ONTs, routers), and their use
• Has successfully completed a Fiber to the Home (FTTH) install, or similar
• Experience with VoIP installations

Level III

• At least 3 years of telecommunication installation and service experience
• Understanding of voice & data networks
• Experience with installation of SMB Telecom Services
• Basic understanding of power levels
• Ability to execute service calls, as needed.

Career Growth: Structured advancement with company-supported certifications.

Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.

Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.

Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.

Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.

ImOn will hook you up with Company Benefits:

• Competitive pay
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, holidays, and sick days)
• Company-provided tools, uniforms, and vehicle for field roles
• Employee discounts on services and partner programs
• Wellness and employee assistance programs

Ready to Get Started?

If you’re ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we’d love to hear from you.