Desktop Support Technician

LEGAL TECHNOLOGIES, LLC

Houston, TX, United States

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$39,520.0 - $49,920.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems User Authentication Microsoft Azure Microsoft Outlook Collaborative Software Desktop Computing Desktop Virtualization Multi-Factor Authentication Identity and Access Management Microsoft Software

+19 more

System Center Configuration Manager Virtual Desktops Citrix Systems Remote Access Technology Microsoft SharePoint Software Deployment User Environment Management VMware Horizon View Windows Desktop Enterprise Software Applications ServiceNow IT Service Management Office365 Software Troubleshooting Peripherals Microsoft InTune Low Latency Casper Suite Laptops Vmware

Job description

We are seeking an experienced Desktop Support Analyst to provide Level 2 technical support in a fast-paced enterprise environment. The ideal candidate will have strong experience supporting desktops, laptops, mobile devices, enterprise applications, and Virtual Desktop Infrastructure (VDI). Key Responsibilities

Provide Level 2 support for desktops, laptops, mobile devices, peripherals, and enterprise applications.
Troubleshoot complex hardware, Windows operating system, application, and connectivity issues escalated from Level 1 support.
Support VDI environments, including session connectivity, authentication, profile issues, performance, latency, and application access.
Support platforms such as Citrix, VMware Horizon, Azure Virtual Desktop, and Windows 365.
Configure, deploy, maintain, and troubleshoot corporate workstations, laptops, mobile devices, and peripherals.
Manage endpoints using Intune, SCCM, Jamf, or similar endpoint management tools.
Perform software installations, upgrades, patching, and endpoint maintenance.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Support printers, conference room technology, collaboration platforms, and remote access solutions.
Investigate and resolve incidents and service requests while meeting established service-level agreements.
Document troubleshooting steps and resolutions.
Collaborate with infrastructure, networking, cybersecurity, and application teams to resolve technical issues.
Support security requirements, including multi-factor authentication, endpoint protection, encryption, and access controls.

Requirements

3 to 5 years of experience in Desktop Support, End User Computing, or IT Support.
Strong experience troubleshooting Windows environments, hardware, applications, and connectivity issues.
Hands-on experience supporting Citrix, VMware Horizon, Azure Virtual Desktop, or Windows 365.
Experience with Microsoft 365 applications and IT ticketing tools.
Experience supporting desktops, laptops, mobile devices, and peripheral devices.
Strong troubleshooting, communication, and customer service skills.

Preferred Skills

Experience with Active Directory, Group Policy, and identity management.
Experience troubleshooting client operating systems and mobile devices.
Certifications such as CompTIA A+, ITIL, Microsoft, Citrix, or VMware are preferred., Job Overview: Pay Range: $19.00hr - $24.00hr Requirement/Must Have: 2+ years of experience in desktop support. Experience with Windows and MacOS troubleshooting, including OS…