IT TECHNICIAN IV - SUPPORT SERVICES (Temporary Session Hire)

The Information Technology Services Unit of the Legislative Counsel Bureau (LCB) is seeking a diverse pool of qualified applicants for the position of IT Technician IV - Support Services within the Administrative Division. The LCB is a nonpartisan, legislative service agency that provides professional, technical and administrative support to the Nevada Legislature, which convenes biennially in odd-numbered years for 120-day sessions and for rare special sessions during the interim periods. The Information Technology Services Unit provides technical and administrative support to legislators, legislative staff and the LCB. This is a temporary, full-time position located in Las Vegas, Nevada. This position has a maximum duration of 12 months Position Description: Under the direction and supervision of the ITManager - Support Services, the IT Technician IV - Support Services will provide general support for hardware, software and networks to legislators, legislative staff and the LCB. Responsibilities of the IT Technician IV - Support Services may include, without limitation:

• Providing first-class customer service and onsite support to legislators, legislative staff, the LCB and, occasionally, members of the public;
• Training users with varie computers, business phones and software operations;
• Routing and responding to requests for support in person or through email, ticket or chat in a timely manner;
• Diagnosing and resolving a wide range of hardware, software and network issues;
• Installing, configuring, maintaining and troubleshooting client hardware such as desktops, laptops, printers, scanners and mobile devices;
• Troubleshooting and resolving network connectivity issues, including both wired and wireless connections;
• Maintaining Windows Active Directory accounts and policies;
• Preparing and developing procedural and software documentation;

• Responding to inquiries and support to the ITS Helpdesk through various channels including email, telephone and walk-ins; and

• Performing other duties as assigned.

Minimum Qualifications: The IT Technician IV - Support Services will be selected with special preference given to the candidate’s training, experience and aptitude in the field of help desk, service desk and end-user computing services. A qualified applicant must have: (1) a valid driver’s license; (2) a high school diploma; and (3) at least 3 years of professional experience in information technology. A combination of education and experience equivalent to these requirements may be considered. Valid CompTIA, Network+ or Microsoft Foundations certifications may substitute for up to 1 year of experience. The ideal candidate will demonstrate:

• Expertise in delivering exceptional customer service to end users from diverse backgrounds and skill levels;
• The ability to work both independently and with a team;
• The capacity to learn new and existing applications;
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with the ITS team;
• The ability to thrive in a fast-paced, deadline-driven environment and handle changing priorities;
• Experience with troubleshooting and repairing computer hardware, software and network issues;
• Proficiency with managing end-user aspects of enterprise Software such as Microsoft 365 and Microsoft Office suite;
• The ability to configure, maintain and troubleshoot operating systems such as Windows 10 and Windows 11;
• Skill in utilizing various research tools and search engines;
• Familiarity with using remote support tools to diagnose and troubleshoot technical issues;
• Knowledge of network configurations such as LAN, WAN and WLAN;

• Experience in installing and configuring PC workstation components and software;

• Solid understanding of Active Directory schema and group policies;
• Experience in the maintenance and troubleshooting of transcription software;
• Knowledge in creating video content and how-to-guides and training materials; and
• The ability to lift and move medium to large items weighing up to 40 pounds, without assistance, employing proper safety techniques.

Salary: The annual salary for this position is based upon a Grade 34, which has a salary range of $61,721 to $91,496 under the employee/employer paid retirement option. An employer-paid contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual starting salary will be based on experience. Benefits: The benefits include the accrual of paid annual leave and sick leave, health insurance and membership in the state’s retirement plan. For additional information on the retirement options and benefits, please visit the . For a description of the current health, dental and vision benefits, please visit the . Other optional benefits are also available, including a deferred compensation program. Working Conditions: The work is performed in a typical office environment. Overtime may be required during legislative sessions and certain other periods as necessary to meet the demands of the Legislature. When overtime is worked, the IT Technician IV - Support Services may earn compensatory time that may be taken at a later date or be paid for overtime, consistent with the LCB Rules and Policies and subject to budgetary limits. Infrequent travel may be required between Carson City and Las Vegas, Nevada. Such travel may be outside normal business hours., + $35.15-54.89 per hour