IT Solutions Engineer

IT Systems Operations serves as the operational control layer connecting Security, Engineering, and Employee Technology platforms. The team ensures employee-facing systems, identity workflows, and enterprise applications operate in a predictable, governed, and continuously reliable manner as the organization scales.

Beyond implementation, the team establishes structured operating patterns that ensure platform changes, access models, integrations, and lifecycle workflows evolve safely and consistently across the enterprise environment.

About the Role

This role acts as an operational owner for identity-connected enterprise SaaS platforms and system change controls supporting OpenAI’s compliance requirements. The engineer will be responsible for ensuring that production configuration, access models, and platform changes remain compliant, auditable, and consistently operated through defined controls. You will own and operationalize controlled system and workflow changes across identity platforms, SaaS applications, collaboration tooling, and enterprise infrastructure.

You will partner closely with Security, Platform Engineering, and IT Support Operations to:

• Ensure identity and access workflows behave consistently across systems
• Implement structured rollout and configuration practices for enterprise applications
• Improve visibility and traceability of system changes impacting employee workflows
• Translate operational requirements into durable automation and policy-aligned implementations

Success in this role requires not only strong engineering capability, but also sound operational judgment, disciplined documentation practices, and effective cross-functional collaboration.

In this role, you will:

Enterprise SaaS & Identity Platform Ownership

• Own administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with defined control requirements.
• Own onboarding, access modification, and offboarding workflows aligned to standardized entitlement models.
• Ensure lifecycle events propagate reliably across downstream systems and maintain accurate, auditable access state.
• Maintain consistent platform configuration and reduce unmanaged variance across business-critical systems.
• Partner with Security and IT Support Operations to enforce least-privilege access models and durable ownership boundaries.

Controlled Change, Automation & Operational Reliability

• Design and operationalize structured rollout patterns for enterprise system configuration and workflow changes.
• Replace manual administrative actions with governed automation incorporating validation, logging, and rollback-aware deployment patterns.
• Translate operational and compliance requirements into durable system implementations that improve reliability and auditability.
• Build automated operational workflows using APIs, infrastructure-as-code, scripting, and low-code automation platforms.

Integration & Platform Engineering

• Execute and maintain integrations across identity providers, SaaS platforms, ITSM systems, and internal tooling to ensure consistent system behavior.
• Standardize integration and deployment approaches across environments to support scalable platform adoption.
• Translate ambiguous operational requirements into structured workflows and dependable system implementations.
• Partner cross-functionally to convert recurring incidents and operational friction into durable system improvements.

• Experience owning enterprise SaaS and identity platforms end-to-end.
• Experience with implementing and operating SOX, SOC 2, and related controls in these platforms.
• Experience automating platforms and audits.
• Excellent communication and collaboration skills.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity., At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.