Applications/Software Engineer

• Provide technical support, product recommendations, troubleshooting (hardware interfacing of existing equipment to frame grabbers, USB, Ethernet, camera link, analyzing software logs), and quotations in a timely manner, by phone or email, for end users and universities for a wide range of applications. Provide similar supervised support for OEM customers as requested by CSR, sales, or management. By providing support directly to the end users, we have a direct impact on customer satisfaction and subsequently Hamamatsu’s reputation.
• Make initial contact with end user and university customer web leads. As the first point of contact, responsible for understanding each customer’s application as well as qualifying leads, regulating if they are hot/warm/cold, and determining if there is a significant sales potential to the inquiry for the sales department.
• Test products in an electrical lab setting by using standard laboratory equipment and configuring computers and operating systems to evaluate peak product performance with provided drivers, API’s, applications, or to custom develop applications based on predicted customer usability in order for them to be able to evaluate and implement our products in a prompt manner.
• Create, update, and revise technical procedures for product operation through testing devices and confirming results or analyzing various technical documents. Notify marketing about literature (print or web) that requires updating.
• Participate in technology, marketing and sales projects. Prepare working demo presentations from start to finish for trade shows, which includes ordering parts, building the set-up, confirming that the unit operates correctly with the respective or custom developed software (if necessary), and teaching the trade show staff how to use the demo.
• Interact face-to-face with customers at trade shows to introduce products and learn about their projects. Qualify leads (hot/warm/cold) by business potential and notify the respective sales engineers of large projects.
• Improve product and applications knowledge, develop specialized product knowledge in a product family or application through specific individual training, and provide product and market information to Sales/Marketing/customers.
• Special projects as assigned by the Rapid Design Group for rapid software prototyping as part of skill development.

• 4-year technical degree in Computer Engineering, Computer Systems Engineering or related engineering field
• Strong critical thinking skills
• Good interpersonal skills
• Attention to detail
• Demonstrated follow-through skills
• Knowledge of Intel PC architecture
• Ability to travel 10%, including international
• Able to work independently
• Self-motivated
• Microsoft Windows GUI’s and device interaction
• Knowledge of C/C++/C# programing languages, * University research in a related field
• Published scientific papers
• Problem solving skills
• Customer service experience
• Proactivity
• Sales in a business to business or retail environment
• Python programing language
• LabVIEW
• MATLAB
• Linux (Ubuntu)

Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.