Senior Computer Network Engineer in Odenton

Demonstrated experience with networking and switching protocols and infrastructure services

Mentor junior staff in skill development in network engineering and design. \n

• \n Collaborate and work with team members to assist in skill development and team growth. \n

• \n Work with program management, developing solutions for future customer engagements, including meeting with customers to understand requirements and develop solutions. \n

• \n Troubleshoot complex network issues and assist with the development of solutions. \n

• \n Perform incident analysis to determine possible causes and potential fix. Document Root Cause and recommendations to prevent future occurrences. \n

• \n Design and implement firewall policies to secure the organization’s network and protect against external and internal threats. \n

• \n Design, maintain, update, and document VPN connectivity to partners and outside vendors. \n

• \n Troubleshoot escalated network and security issues ranging from hardware to operating systems/applications/permissions/user profile related issues. \n

• \n Monitor firewall logs and alerts to identify and resolve security incidents. \n

• \n Work in hybrid multi-location operations team administering existing production network. \n

• \n Assist in creating automation and process improvements toward greater efficiency, reduced incidents, and proactive systems management. \n

• \n Support tickets and manage incidents, service requests, and problems through their full life-cycle. \n

• \n Provide health and performance reporting and take appropriate actions based on trends in data. \n

• \n Document status updates and communicate to necessary parties. \n

• \n Document troubleshooting steps and knowledge articles for team members and other teams. \n

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