IT Manager - Data & Analytics Platform Operations - Remote

The Manager, Data & Analytics Platform Operations is responsible for the leadership, governance, operational excellence, and continuous improvement of enterprise data, analytics, reporting, integration, and data platform technologies. This role oversees day-to-day platform operations, service delivery, team management, capacity planning, and strategic platform modernization initiatives to ensure reliable, secure, and scalable services that support business objectives. The Manager partners with IT and business leaders, architecture, engineering, infrastructure, cloud, security, and vendors to align platform strategy with organizational priorities while driving efficiency, adoption, innovation, and business value.

This role combines people leadership, technical expertise, governance, and strategic planning to ensure platform stability, compliance, modernization, and long-term sustainability.

Responsibilities

Platform Operations & Service Delivery

• Lead daily operations and support for enterprise data, analytics, reporting, integration, and cloud data platforms.
• Ensure platform availability, performance, reliability, supportability, and scalability.
• Establish and monitor operational metrics, SLAs, KPIs, and service health dashboards.
• Manage incident response, problem management, root cause analysis, and operational recovery activities.
• Oversee platform upgrades, patching, maintenance planning, release management, and environment governance.
• Implement operational best practices for observability, monitoring, resilience, and service management.
• Ensure compliance with enterprise security, regulatory, audit, and operational standards.

Governance, Intake & Portfolio Management

• Manage demand intake processes, work prioritization, resource allocation, and operational planning.
• Establish governance frameworks, platform standards, documentation, controls, and operational procedures.
• Monitor risks, issues, dependencies, and mitigation plans across supported platforms.
• Provide transparent executive reporting and operational performance updates.
• Partner with stakeholders to define priorities that align platform investments with business goals. Support capacity planning and workforce management to meet current and future business needs.

Team Leadership & Talent Development

• Lead and develop a team of engineers, administrators, platform specialists, and support personnel. Create a productive, collaborative, and inclusive work environment that promotes innovation and accountability.
• Establish clear objectives, performance expectations, and career development plans.
• Manage staffing, succession planning, and professional development initiatives. Coach, mentor, and evaluate team members using standardized performance metrics and feedback processes.
• Lead teams through changing priorities, large-scale initiatives, and modernization programs.

Stakeholder & Vendor Management

• Build strong partnerships with business leaders, product teams, and technology stakeholders.
• Facilitate engagement with internal and external customers to improve platform adoption, user experience, and service outcomes.
• Collaborate with cloud, infrastructure, data engineering, security, architecture, and automation teams.
• Serve as the primary operational escalation point for platform-related issues and service improvements.
• Communicate platform roadmaps, operational status, risks, and modernization progress to leadership.

Strategy, Modernization & Continuous Improvement

• Support enterprise cloud transformation and data platform modernization initiatives.
• Identify opportunities to automate operational processes and improve service efficiency.
• Drive implementation of tools, methodologies, and practices that enhance platform reliability and productivity.
• Develop operational analytics and performance reporting to support data-driven decision making.
• Align platform strategy with organizational goals, industry best practices, compliance requirements, and emerging technologies.
• Champion innovation and continuous improvement across the Data & Analytics ecosystem.

Financial & Operational Accountability

• Manage budgets, vendor spend, licensing costs, and operational expenses associated with supported platforms.
• Monitor resource utilization and ensure effective allocation of people, technology, and financial resources.
• Ensure accountability for operational outcomes, platform investments, and modernization initiatives.
• Support business case development and planning for future platform enhancements and strategic investments.

Other duties as assigned

• Bachelor’s degree in information systems or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma from an accredited school or equivalent GED required
• 6 years of years of Information Technology experience supporting enterprise data, analytics, business intelligence, integration, or data platform technologies
• 2 years of leadership/people management experience

Must be eligible to work in the United States without the need for work visa or residency sponsorship, * Business Intelligence and Analytics platforms

• Data Integration and ETL technologies
• Data Warehousing and Cloud Data Platforms
• Incident, Change, and Problem Management
• Operational Governance and Compliance Controls
• Excellent communication and stakeholder management skills to bridge technical and non-technical teams
• Strong problem-solving and business analysis capabilities
• Ability to lead teams through context switching, shifting priorities, and large-scale IT initiatives
• Strong leadership and interpersonal skills, fostering collaboration in fast-paced, changing environments
• Minimal travel on an as needed basis, * Experience with enterprise data and analytics ecosystems such as Big Query, Looker, Tableau, Power BI, Cognos, Informatica, DataStage, SnapLogic, Qlik Replicate, Denodo, SAS, or similar platforms.
• Experience leading cloud migration, platform modernization, and transformation initiatives.
• Experience with DevOps, CI/CD, Infrastructure as Code, automation, platform monitoring, and observability practices.
• Experience in healthcare, PBM, or other highly regulated industries.
• Experience supporting distributed and remote technology teams.

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job

Potential pay for this position ranges from $124,000.00 - $211,000.00 based on experience and skills.

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us., At Prime Therapeutics (Prime), we are a different kind of PBM. We’re reimagining pharmacy solutions to provide the care we would want for our loved ones. That purpose energizes our team and creates limitless opportunities to make a difference.

We know that people make all the difference. If you’re ready for a purpose-driven career and are passionate about simplifying health care, let’s build the future of pharmacy together.