EASY Application Support Representative

Representatives do not recommend products, explain coverage options, provide guidance, influence decisions, or attempt to sell insurance. Their responsibility is strictly to facilitate the application process by asking required questions, accurately capturing responses, and following established procedures. This is a fast-paced, high-volume call environment with representatives expected to handle back-to-back calls throughout the day. Company Overview: This life insurance company has been providing budget-friendly coverage for over 50 years. The company is conservatively managed for long-term growth and financial stability, with most of its portfolio in high-quality investments. Focusing on reliability, flexibility, and peace of mind, the company offers insurance plans for the entire family, including children and adults. The company emphasizes its commitment to customer care and financial protection., * Authenticate the external agent using established verification procedures.

• Assist external agents and clients with completing EASY applications by phone.
• Ask required application questions clearly and consistently.
• Accurately enter client responses into the EASY system.
• Follow approved scripts, procedures, privacy standards, and compliance requirements.
• Maintain strict non-licensed and non-sales boundaries.
• Provide professional, efficient service in a high-volume call environment.
• Transfer calls to the Agency Support Team as needed.
• Other duties as assigned.

• Ability to provide documentation of a severe disability certified by a physician.
• Ability to pass a background check.
• High School Diploma or GED.
• Solid to advanced computer skills, including data entry, navigating multiple screens and programs, and the use of dual monitors.
• Solid active listening skills and ability to multitask confidently (type and listen at the same time).
• Ability to carry out clear directives under a fast-paced, high-call-volume atmosphere while following company procedures, including meeting call metrics.
• Polite, professional, confident, friendly, and upbeat phone demeanor.
• Typing speed of 30 words per minute.

Conditions of Employment:

• Successful completion of pre-hire testing.
• Successful completion of background check.
• Ability to provide documentation of a severe disability certified by a physician., * Reliable, Hardwired DSL, Cable, or FiOS Internet (Wi-Fi, cellular network-based, and Satellite are not compatible).
• Internet speed requirements are a minimum of 6 Mbps download speed, 2 Mbps upload speed, and a PING below 100Ms.
• All internet must be approved by the client before moving forward.

• Able to work 20-25 hours per week between 8:45-5:30 pm Eastern Time, Monday through Friday.
• All employees work 5 days per week.
• While this is a part-time position, training may require up to six hours per day. Specific training hours will be communicated upon hire.
• After training, there will be 5 days of part-time nesting. Nesting hours are to be determined and will be provided during training.

Home Office Requirements:

• Desk space for a computer, 2 monitors, keyboard, and mouse provided by the company.
• USB Headset is required; examples will be provided upon hire.