IT Systems Engineer II - Projects & Security

The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages infrastructure and Microsoft security-focused projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success., * Lead the implementation of client technology projects while meeting project scope, quality standards, and delivery timelines.

• Configure, deploy, and troubleshoot Microsoft cloud, security, endpoint management, and infrastructure technologies, including Microsoft 365, Microsoft Azure, Microsoft Intune, Microsoft Defender, Microsoft Sentinel, and Microsoft Purview.
• Implement and configure Microsoft security and compliance solutions, including endpoint protection, threat detection, security monitoring, identity security, and data governance solutions.
• Collaborate with project managers, engineers, and clients throughout project planning, implementation, troubleshooting, and handoff.
• Assist with security-focused technology initiatives, including Microsoft security tool deployments, configuration changes, policy implementation, and security improvements.
• Produce accurate implementation notes, as-built documentation, knowledge base articles, and client-facing technical documentation.
• Identify process improvements and recommend updates to standard operating procedures (SOPs) and knowledge base documentation.
• Proactively identify technical risks, security gaps, and implementation issues while recommending appropriate solutions.
• Provide technical guidance during project execution and share knowledge with peers.

• Ensure completed solutions meet client expectations and support long-term operational stability and security., Candidates should demonstrate hands-on implementation experience in at least two (2) of the following technical areas, including Microsoft Security & Compliance technologies: Microsoft Security & Compliance:

• Microsoft Intune deployment, configuration, and endpoint management.
• Microsoft Defender configuration and endpoint security management.
• Microsoft Sentinel deployment, monitoring, and security analytics.
• Microsoft Purview configuration and compliance management.
• Microsoft Entra ID security features, including:
• Conditional Access.
• Multi-Factor Authentication (MFA).
• Identity Protection.
• Identity and access management policies.

Microsoft Cloud & Productivity:

• Microsoft 365 administration.
• Microsoft Entra ID (Azure Active Directory).
• Microsoft Teams.
• SharePoint.
• OneDrive.
• Exchange Online administration.
• Email migrations.
• Migration tools such as BitTitan.

Windows Infrastructure:

• Windows Server deployment and administration.
• Active Directory and Active Directory Services.
• DNS and DHCP.
• Hyper-V deployment and administration.

Storage Solutions:

• NAS deployment and administration including:
• QNAP.
• Synology.
• Dell Storage Solutions.

Additional Infrastructure Technologies:

• Server deployments.
• Networking technologies.
• Firewalls.
• Wireless solutions.
• Endpoint management systems., * Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.
• Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.
• Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects.
• Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys.
• Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards., Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
• ITS does NOT request payment or financial information at any stage of the hiring process.
• Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
• We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
• If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.

The ideal candidate has strong technical expertise in Microsoft cloud, endpoint management, and security technologies, with hands-on experience implementing solutions that improve client security posture, compliance, and operational efficiency. This role requires a proactive problem solver with excellent communication skills, strong customer service abilities, and experience working in a consulting or managed services environment., * 3-5 years of experience implementing and supporting IT infrastructure and Microsoft technology projects.

• Experience working with distributed or remote teams.
• Hands-on experience deploying, configuring, and troubleshooting Microsoft cloud, security, endpoint, and infrastructure technologies.
• Experience implementing Microsoft security solutions such as Microsoft Defender, Microsoft Sentinel, Microsoft Purview, or Microsoft Intune.
• Ability to work in a fast-paced consulting or project-based environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management skills., * Experience working for a Managed Service Provider (MSP).
• Experience using PSA platforms such as ConnectWise.
• Experience using RMM platforms such as ConnectWise Automate or Kaseya.
• Experience supporting multiple client environments.
• Experience delivering Microsoft security and compliance projects for clients., * Cisco Certified Network Associate (CCNA).
• Fortinet Network Security Expert (NSE 4) or equivalent.
• SonicWall Certified Secure Administrator (CSSA) or equivalent.
• VMware Certified Technical Associate (VCTA).
• VMware Certified Professional (VCP).
• Microsoft Intune or Endpoint Management certifications., * A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following: o Windows 11 with an Intel i5 or i7 (8th generation or newer), or; o AMD Ryzen 5 or 7 (2000 series or newer), or; o macOS 12 or newer.

• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor.
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Pay rates start at Php 106,000/month and vary by experience and location. Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.