Delivery Manager - Software Development and Integrations

• Lead the delivery of software development and systems integration projects.
• Manage multiple concurrent workstreams, balancing project delivery with operational priorities.
• Work closely with technical teams, business stakeholders and third-party suppliers to ensure successful outcomes.
• Own delivery plans, priorities, resource allocation and risk management activities.
• Oversee and improve service delivery processes, ticket management and operational performance.
• Drive continuous improvement initiatives across software development and integration services.
• Establish and maintain delivery reporting, KPIs, SLAs and performance metrics.
• Ensure effective transition of solutions from project delivery into ongoing operational support.
• Facilitate Agile delivery practices and promote collaborative ways of working across teams.
• Identify, manage and mitigate delivery risks, issues and dependencies.

Technologies:

• Azure
• Cloud
• DevOps
• Support
• ITIL
• JIRA
• ServiceNow
• Project Manager, We are seeking an experienced Delivery Manager to join a large and complex organisation undergoing significant digital transformation. This is a fixed-term 12-month opportunity based in London with hybrid working, a salary of £54,500 - £61,000 plus benefits, and a collaborative, supportive environment. You will play a key role in a major technology transformation programme, helping us deliver software development and integration initiatives, improve software delivery practices, and support the transition into operational support and continuous improvement.

• Demonstrable experience managing the end-to-end delivery of software development projects.
• Strong practical, hands-on project management experience within software delivery environments.
• Solid understanding of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment and support.
• Experience coordinating cross-functional teams including developers, analysts, architects, support teams and third-party suppliers.
• Proven ability to manage multiple priorities, workstreams and stakeholder groups simultaneously.
• Strong experience in planning, forecasting, resource management and delivery governance.
• Experience managing risks, issues, dependencies and change throughout the project lifecycle.
• Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences.
• Experience creating and presenting delivery reports, KPIs and performance metrics to senior stakeholders.
• Knowledge of Agile delivery methodologies and modern software delivery practices.
• Experience delivering systems integration projects.
• Knowledge of cloud-based technologies and integration platforms.
• Experience working with service management frameworks such as ITIL.
• Professional certifications such as PRINCE2, PMP, AgilePM, Scrum Master or ITIL.
• Experience with delivery and service management tools such as Jira, Azure DevOps or ServiceNow.