SharePoint Developer / Section 508 Tester

Washington DC 20416 A. Roles and Responsibilities

• Triage, resolve, and document ServiceNow tickets for sites, lists, libraries, permissions, workflows, and Power Platform apps within service levels; escalate Tier 3 issues.
• Execute and track agency-requested web changes submitted through ServiceNow.
• Perform Section 508 / WCAG 2.0 A-AA conformance testing of pages, web parts, Power Apps, and Power BI reports using approved ICT test methods; document findings and remediation.
• Support development with site and environment provisioning, list schemas and content types, Power Automate flow maintenance, and unit testing.
• Assist content migration, site cleanup, and inactive-site remediation under the governance program.
• Maintain knowledge-base articles for recurring ticket types; contribute ticket and 508 metrics to the monthly report.
• Provide scheduled coverage during core hours (0730 1800 ET, Monday Friday).

• 2+ years supporting or developing on SharePoint Online (permissions, lists/libraries, modern pages, Power Automate).
• 1+ year using ServiceNow or a comparable ITSM tool under ITIL-style incident and request processes.
• Hands-on accessibility testing experience, or completion of Trusted Tester certification within 90 days of start.
• Associate’s or Bachelor’s degree in IT or related field (or equivalent experience).
• Certification: Microsoft 365 Fundamentals (MS-900) and Power Platform Fundamentals (PL-900), or a SharePoint/Teams administrator-track certification; DHS Trusted Tester. Preferred: Power Platform App Maker Associate (PL-100).
• Eligible for a federal Public Trust background investigation and PIV credential.

C. Skill Sets Technical Skills

• SharePoint Online site administration: permissions, groups, sharing, navigation, modern pages
• Lists, libraries, content types, views, column formatting (JSON)
• Power Automate flow maintenance and troubleshooting; basic Power Apps
• Accessibility tools: ANDI, Accessibility Insights, Colour Contrast Analyser, screen readers (JAWS/NVDA)
• ServiceNow incident/request handling and reporting
• Basic PowerShell / PnP PowerShell
• HTML/CSS fundamentals for page and web-part issues

Functional Skills

• Ticket triage, prioritization, and SLA management
• Section 508 / WCAG 2.0 test execution and defect reporting
• Knowledge-base authoring
• Unit testing and release support
• Site cleanup and content migration

Professional Skills

• Customer-service orientation and responsiveness
• Clear written communication with end users
• Reliability for scheduled coverage windows
• Willingness to learn and take direction from senior staff