Microsoft Dynamics 365 Technical Lead (Ce / Power Platform)

Company DescriptionSGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over2,500 laboratories and business facilities across 115 countries, supportedby a team of over 100,000 dedicated professionals. Withmore than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.Our brand promise -“when you need to be sure”- underscores our commitment totrust, integrity and reliability, enabling businesses tothrive with confidence. We proudly deliver ourexpert servicesthrough theSGS nameand a portfolio oftrusted specialized brands, includingApplied Technical Services,Brightsight,BluesignandNutrasource.Job DescriptionSGS is accelerating the digital transformation of its core operational platforms.We are hiring aMicrosoft Dynamics 365 Technical Leadto take ownership oftechnical delivery and solution architectureacrossDynamics 365 Customer Engagement (CE), with a strong focus onCustomer Service, Field Service and the Power Platform.This role ishands-on and delivery-oriented, combining deep technical leadership with accountability for quality, scalability and production readiness in enterprise environments.Key responsibilitiesLead thetechnical design and implementationof Dynamics 365 CE solutions (Customer Service / Field Service).Working with theSolution Architect, act astechnical authorityduring delivery, owning architecture decisions and best practices.Design and governDataverse data models, security roles, integrations and performance considerations.Guide and review the work of developers and technical consultants (design reviews, code reviews, solution reviews).Define and enforceALM and DevOps practices(Git, CI/CD pipelines, environment strategy, release governance).Design and deliverPower Platform solutions(Power Apps and Power Automate) aligned with enterprise standards.Supportgo-live readiness, hypercare and production stability, including troubleshooting and root-cause analysis.Collaborate with business stakeholders, product owners, vendors and internal IT teams on estimates, PoCs and solution assessments.QualificationsStronghands-on experience with Microsoft Dynamics 365 Customer Engagement (CE).Solid experience withPower PlatformandDataversein enterprise environments.Technical extensibility experience (plugins, custom APIs, JavaScript/TypeScript;C#/.NET preferred).Experience defining and operatingALM / DevOpsprocesses and release management.Proven ability tolead technical workstreamsand take ownership of delivery outcomes.Comfortable operating in complex, multi-stakeholder environments.Professional level of Englishrequired (Spanish is a plus).Nice to haveExperience withDynamics 365 Field Service.Exposure toCustomer Service Workspace / Omnichannel.Vendor collaboration experience (PoCs, RFP/RFQ technical inputs).Experience in global or multi-country delivery environments.Additional InformationWhy SGS?Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.Enjoy a flexible schedule and hybrid work modelAccess continuous learning opportunities through SGS University and Campus.Collaborate in a multinational environment with colleagues from various continents.Benefit from a comprehensive benefits platform.Apply Now:At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!

Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE) . Solid experience with Power Platform and Dataverse in enterprise environments. Technical extensibility experience (plugins, custom APIs, JavaScript/TypeScript; C#/.NET preferred ). Experience defining and operating ALM / DevOps processes and release management. Proven ability to lead technical workstreams and take ownership of delivery outcomes. Comfortable operating in complex, multi-stakeholder environments. Professional level of English required (Spanish is a plus). Nice to have Experience with Dynamics 365 Field Service . Exposure to Customer Service Workspace / Omnichannel . Vendor collaboration experience (PoCs, RFP/RFQ technical inputs). Experience in global or multi-country delivery environments.

Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry. Enjoy a flexible schedule and hybrid work model Access continuous learning opportunities through SGS University and Campus. Collaborate in a multinational environment with colleagues from various continents. Benefit from a comprehensive benefits platform.

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries , supported by a team of over 100,000 dedicated professionals . With more than 145 years of service excellence , we combine the precision and accuracy that define Swiss companies to help organizations achieve t he highest standards of quality, compliance and sustainability. Our brand promise - “when you need to be sure”

• underscores our commitment to trust, integrity and reliability , enabling businesses to thrive with confidence . We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands , including