Technical Systems Engineer

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.
• Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.
• Manage support cases and service requests using the company’s Service Desk platform.
• Keep customers informed throughout the support process in accordance with agreed service levels.
• Escalate significant incidents and issues requiring Management intervention.
• Review daily priorities and manage your workload to ensure required actions are completed.
• Monitor the condition and performance of customer environments and ensure business requirements continue to be met.
• Carry out the installation, configuration, testing, maintenance and repair of hardware and software.
• Keep technical records, tickets and documentation up to date.
• Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

Applicants should have at least 5 years’ experience in a relevant IT role and be confident working with:

• Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).
• Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).
• Intune, Remote Monitoring and Management platforms and telephone systems.
• Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.
• External technology partners and service providers, with the ability to coordinate support where required.
• IT industry standards, processes and best-practice procedures.
• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
• Azure administration and implementation.
• Windows 10, Windows 11 and Mac environments.
• Different customer builds, imaging and deployment requirements.
• Strong customer service skills together with clear written and verbal communication.
• Independent technical troubleshooting and problem-solving.
• Working effectively within a team while being capable of managing tasks independently.