IT Technician

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

1. Five or more years of relevant industry experience.
2. Practical experience with Cyber Essentials controls and GDPR standards.
3. Microsoft 365 administration experience.
4. Intune device management and remote monitoring tools.
5. Strong networking background.
6. Windows Server security and policy administration.
7. Azure tenant management experience.
8. Excellent communication and client-facing skills.
9. Experience supporting both Windows and Apple devices.

• Earn between £30k and £40k per year, subject to experience.
• Enjoy an excellent holiday allowance of 40 paid days annually.

An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.