Contact Center Implementation Engineer- Genesys (Consultant)

Voyage Advisory is seeking a highly capable Contact Center Implementation Engineer / Genesys Cloud CX Engineer to support a federal client in designing, building, and optimizing their contact center platform. This is a hands-on engineering role requiring deep expertise in Genesys Cloud CX and Amazon Connect -not just from an administrative standpoint, but from a true build-and-configure perspective. This is a unique opportunity for someone who sits at the intersection of engineering and client engagement-a technical expert who can also partner directly with stakeholders to gather requirements, lead discussions, and translate business needs into scalable solutions. What You’ll Do

• Design, configure, and implement solutions within Genesys Cloud CX, including contact flows, integrations, and platform capabilities
• Lead requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions
• Build and enhance IVR/IVA solutions, including AI and speech-enabled capabilities
• Translate business requirements into technical designs and implement within the platform
• Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
• Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way
• Collaborate with cross-functional teams to ensure scalable, maintainable solutions, COMPANY OVERVIEW: A leading provider of environmental, energy and industrial services POSITION TITLE: Data Center Sales Engineer COMPENSATION: Competitive Salary BENEFITS: St…
• 30 days ago +

• 3-5+ years of hands-on experience with Genesys Cloud CX (required - must be core to your background)
• Proven experience building/configuring solutions directly in Genesys Cloud CX (not just supporting or administering)
• Experience with IVR/IVA, including AI-driven or speech-enabled solutions
• Strong ability to gather requirements and work directly with clients/stakeholders
• Demonstrated ability to balance technical execution with client-facing communication
• Comfortable leading meetings, asking the right questions, and translating needs into action
• U.S. Citizenship or authorization to work in the U.S. without sponsorship
• Ability to pass a federal background check

Nice to Have

• Experience with Workforce Management (WFM) and/or Quality Management (QM) within Genesys
• Experience with Amazon Connect
• Exposure to contact center analytics, reporting, or optimization strategies
• Prior experience working in or with federal or public sector environments
• Experience with ACDs and CCaaS, particularly Genesys

What Success Looks Like

• You quickly establish credibility with both technical teams and business stakeholders
• You proactively identify gaps, ask thoughtful questions, and guide the client toward better solutions
• You deliver clean, scalable configurations within Genesys Cloud CX
• You communicate clearly-without overcomplicating-and build trust with the client

COMPANY OVERVIEW: A leading provider of environmental, energy and industrial services POSITION TITLE: Data Center Sales Engineer COMPENSATION: Competitive Salary BENEFITS: St…