IT Technician Supervisor

Brunswick County is looking for an IT Technician Supervisor to join our Information Technology (IT) Department to perform routine to complex technical work in the design, maintenance, and troubleshooting of computer software, hardware, and mobile devices for County departments and employees. Supervising a team of IT Technicians, the IT Technician Supervisor will: respond to complex technical issues surrounding desktop, laptop, and mobile devices, Windows based, iOS and Android Operating Systems; install software; follow work through to appropriate resolution; serve as senior level technical support for other IT Technicians and staff on hardware and software issues; and provide day-to-day leadership, guidance, and oversight to IT Technicians, ensuring high quality service delivery and adherence to departmental standards. Work includes:

• Mentoring and developing Technicians through coaching, training, goal setting, and providing regular performance feedback.
• Coordinating task assignments, monitoring workload distribution, and supporting Technicians in resolving complex technical issues.
• Assisting with the design and implementation of robust and scalable solutions to establish and maintain desktop hardware and software.
• Serving as the system administrator of electronic service request (ticketing) system.
• Serving as the department liaison with third party vendor of Managed Services for IT Service Desk.
• Serving as the asset manager of County owned computer hardware and ensuring that equipment is barcoded and accurately captured in department asset management system.
• Managing cellular inventory and ensuring mobile devises are enrolled in Mobile Devise Management (MDM) as appropriate.
• Working with other third-party vendors for support with computes, printers, and other peripheral equipment under warranty.
• Preparing and deploying end user devices by imaging, configuring, installing applications, testing for proper operation, and creating and maintaining images for hardware set-up.
• Maintaining computer hardware, software, peripheral equipment, and installing computer cabling.
• Providing reports to IT management as required.
• Serving as audio/visual technical resource for Board of County Commissioners Meetings and other County Meetings/Courthouse meetings as needed.

The successful IT Technician Supervisor will: consistently provide exemplary end user support and assistance with a customer centric focus on service delivery; fully embrace and adhere to department policies and procedures on Information Technology Infrastructure Library (ITIL) based methodologies and tools (i.e., Change Management, Service Catalog, etc.); actively engages in the department’s agile-based project management (SCRUM) methodology and procedures. If you are a strong people leader who is technically savvy, customer focused, and an analytical problem solver who can use independent judgement and take initiative to get the job done, we’d love to hear from you! This position reports directly to the IT Deputy Director., Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law. Reasonable accommodations may be provided to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us to discuss your needs. Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States. All positions with Brunswick County require a valid driver’s license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b). Brunswick County employees are the county’s most valuable asset. Therefore, it is the county’s desire to offer a very rich and generous menu of fringe benefits. You can visit to see more detailed information on benefits. Brunswick County offers the following benefits:

• Vacation Leave
• Sick Leave
• Petty Leave
• Paid Holidays
• Longevity Pay
• Health Insurance
• 401 (k) Plan
• 457 Deferred Compensation Plan
• Term Life Coverage
• Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Vision Insurance
• Universal Life Insurance
• Critical Illness
• Tuition Assistance

Bachelor’s degree in computer science, information systems, or a closely related field AND five (5) years of related hardware and software applications experience; OR an equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the job. Supervisory experience is preferred.

• NC or SC driver license required.
• Ability to achieve and maintain appropriate Criminal Justice Information Services (CJIS) Security level certification.
• Familiarity with Windows, iOS and Android operating systems, Active Directory, Mobile Device Management, multi-factor authentication, and Microsoft Office Products is also required.

Physical Requirements Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds) and occasionally heavier weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation., How many years of experience do you have working with Microsoft products: Windows OS, Word, Excel, Outlook, Teams, One Note, One Drive?

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 5 years
• 5 or more years

02 How many years of experience do you have working with MDM?

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 5 years
• 5 or more years

03 How many years of experience do you have working in a local government agency?

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 5 years
• 5 or more years

04 How many years of experience do you have providing computer hardware support?

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 5 years
• 5 or more years

05 How many years of experience do you have imaging and deploying end-user devices?

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 5 years
• 5 or more years

06 How many years of experience do you have working with an electronic ticketing system for tracking end user requests for assistance?

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 5 years
• 5 or more years

07 How many years of experience do you have working with asset management for end-user devices?

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 5 years
• 5 or more years

08 How many years of experience do you have working with Audio/Visual equipment?

At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.

Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.