Mulesoft L2 Platform Operations Engineer

MuleSoft Platform Operations / Platform EngineerAbout the roleWe are looking forMuleSoft Platform Operations / Platform Engineersto join aninternational,cross-functional technology environment.We are currently hiring acrossdifferent levels of seniority, from profiles focused onL2 operational supportto more experienced engineers working onL3 operations, automation, reliability, and platform engineering.This is aplatform operations position, not an API development role.Depending on your experience and seniority, you may be involved in areas such as:L2 production support and incident resolutionL3 troubleshooting and escalated incident managementPlatform automation and continuous improvementCapacity and performance managementSelf-healing and auto-remediation initiativesDeployment, release, and change supportOperational excellence and platform reliabilityYou will work in a multi-cloud environment with technologies such asMuleSoft Anypoint Platform,Terraform,OpenShift,ArgoCD,GitHub,AWS, andAzure, collaborating with internal teams, external providers, and international stakeholders.If you enjoyplatform operations,production troubleshooting,automation,infrastructure, and working on complex enterprise environments, this could be a great fit.What you’ll doDepending on your seniority and experience, your responsibilities may include:Operate and supportMuleSoft platformsin production environmentsInvestigate and resolveincidentswithin agreed SLA timelinesPerformplatform troubleshooting, log analysis, and system diagnosticsHandleL2 support activitiesand, for more senior profiles, manageescalated L3 incidentsSupportmajor incidents, service restoration activities, and operational recovery proceduresSupportdeployment,release, andproduction change activitiesExecute and maintainrunbooks,SOPs,recovery procedures, and knowledge articlesIdentify recurring issues and contribute toRoot Cause Analysis (RCA)and continuous improvementManage or support platform configuration and infrastructure usingTerraformWork withOpenShiftandArgoCDin containerised and GitOps-based environmentsMaintain and work withGitHub repositories, version control, and operational workflowsSupportauthentication and authorisation mechanisms, includingOAuthandOpenID ConnectDevelop and maintainautomation scriptsfor repetitive operational tasksFor more senior profiles, design automation usingPython,PowerShell,Shell scripting, or platform-specific toolsFor more senior profiles, contribute to or ownplatform capacity management, including utilisation monitoring, growth forecasting, and capacity planningFor platform engineering profiles, design and implementself-healingandauto-remediation solutionsMonitor platformavailability,performance,resource utilisation, and operational KPIsTrack operational actions, incidents, and service requests through to completionProduceincident reports, technical documentation, operational runbooks, and knowledge articlesParticipate inproduction support meetings, operational reviews, and technical workshopsCollaborate withinfrastructure,security,networking,development,support teams, andexternal providersStrong experience withMuleSoft platform management and operationsExperience focused onplatform operations, administration, infrastructure, or production support, rather than only API developmentHands?on experience withTerraformHands?on experience withOpenShiftExperience withGitHubExperience withArgoCD / Argo CI/CD / GitOps-based deploymentsExperience supportingproduction environments, incidents, troubleshooting, and service restorationAbility to analyselogs, diagnose operational issues, and follow structured troubleshooting processesKnowledge ofauthentication and authorisation mechanisms, includingOAuthandOpenID ConnectFoundational knowledge ofAWSFoundational knowledge ofMicrosoft AzureKnowledge ofITIL processesand service management practicesStrongcommunication,stakeholder management, and technical information synthesis skillsAbility to work autonomously in aninternationalandcross?functionalenvironmentDegree inComputer Science,Engineering, or an equivalent relevant fieldExperience withMuleSoft Flex Gateway / Omni GatewayExperience with platform automation using Python, PowerShell, Shell scripting, or similar technologiesExperience withRoot Cause Analysis, incident prevention, and continuous service improvementExperience withcapacity management, performance monitoring, and platform optimisationExperience supporting major incidents and on?call activitiesKnowledge ofXML,XSD,WSDL,WS-,Java, andJSONUnderstanding of network fundamentals, including Virtual IPs, firewalls, load balancers, routing, and connectivityExperience managingcertificate lifecyclesFamiliarity withSOAPUIandPostmanExperience withServiceNowExperience working withLinux environmentsExperience withSilvaor similar platform?specific toolsPrevious experience working with integration platforms in complex enterprise environmentsPrevious experience coordinating internal teams and external service providersWhy join this project?Hybrid model -2 days onsite per week in Madrid, Ciudad LinealInternational environment with collaboration across internal teams and external providersOccasional short?term travel may be required depending on the projectPeople first - diverse and inclusive culture in an international environmentWork on a critical enterprise MuleSoft platformGain exposure to L2/L3 operations, platform engineering, automation, and production supportWork with MuleSoft, OpenShift, Terraform, ArgoCD, GitHub, AWS, and AzureSolve complex platform, reliability, incident, and production challengesContribute to automation, self?healing, and continuous operational improvementWork on platform stability, scalability, performance, and capacityCollaborate with international teams, providers, and technical stakeholdersHigh team stability and collaborative culture€1,200 per year training budget and continuous learning opportunitiesPrivate health insurance and benefits packageFlexible working hours and hybrid modelWellhub: fitness, wellness, and mental health supportFootball and paddle tennis teams sponsored by CapitoleTeam buildings, global events, and strong tech communitiesCurious about our culture?Check out what people are saying about us on Glassdoor.We know that not every candidate will meet 100% of the requirements.We are hiring across different levels of seniority, so if you have strong experience in MuleSoft platform operations and the core infrastructure stack, we’d still love to hear from you.Information Security NoticeThe employee will have access to confidential information related to Capitole and the assigned project.Compliance with internal security and information protection policies is mandatory.#J-**-Ljbffr

platform operations, administration, infrastructure, or production support , rather than only API development Hands?on experience with Terraform Hands?on experience with OpenShift Experience with GitHub Experience with ArgoCD / Argo CI/CD / GitOps-based deployments Experience supporting production environments , incidents, troubleshooting, and service restoration Ability to analyse logs , diagnose operational issues, and follow structured troubleshooting processes Knowledge of authentication and authorisation mechanisms , including OAuth and OpenID Connect Foundational knowledge of AWS Foundational knowledge of Microsoft Azure Knowledge of ITIL processes and service management practices Strong communication , stakeholder management , and technical information synthesis skills Ability to work autonomously in an international and cross?functional environment Degree in Computer Science , Engineering , or an equivalent relevant field Experience with MuleSoft Flex Gateway / Omni Gateway Experience with platform automation using Python, PowerShell, Shell scripting, or similar technologies Experience with Root Cause Analysis , incident prevention, and continuous service improvement Experience with capacity management , performance monitoring, and platform optimisation Experience supporting major incidents and on?call activities Knowledge of XML , XSD , WSDL , WS-* , Java , and JSON Understanding of network fundamentals, including Virtual IPs, firewalls, load balancers, routing, and connectivity Experience managing certificate lifecycles Familiarity with SOAPUI and Postman Experience with ServiceNow Experience working with Linux environments Experience with Silva or similar platform?specific tools Previous experience working with integration platforms in complex enterprise environments Previous experience coordinating internal teams and external service providers