Senior Technical Sales Support Coordinator

Are you passionate about supporting technical sales teams and delivering accurate, customer-focused solutions in a fast-paced scientific environment? We are seeking a Senior Technical Sales Support Coordinator to play a key role in supporting our commercial organization through quotation development, technical feasibility review, pricing coordination, and cross-functional communication. In this role, you will partner closely with Sales, Applications, Service, and Operations teams to ensure customers receive timely, technically accurate, and commercially compliant quotations and proposals. You will serve as a critical resource for both internal stakeholders and customers throughout the sales support process. If you enjoy solving problems, managing multiple priorities, and supporting scientific sales operations with precision and professionalism, we encourage you to apply. How Will You Make an Impact?

• Review quotation requests, bids, and proposals for technical feasibility, product compatibility, and commercial accuracy
• Generate and process customer quotations using internal CRM and ERP systems
• Support Sales Representatives and customers with product questions, pricing inquiries, and quotation-related communication
• Coordinate with internal subject matter experts to develop customer-specific pricing structures and configurations
• Ensure proper pricing, discounts, approvals, and compliance standards are applied to all quotations
• Maintain and support field-based quoting tools and related sales support resources
• Troubleshoot and assist users with CRM and ERP system functionality related to quoting and order processing
• Track quotation turnaround times and maintain accurate documentation throughout the quote lifecycle
• Participate in customer communication programs including order acknowledgments and project coordination activities
• Maintain territory-related sales data, spreadsheets, reporting tools, and mapping resources
• Collaborate with Sales, Applications, Service, and Finance teams to resolve customer and operational issues efficiently
• Provide training and guidance to team members regarding quoting processes, systems, and best practices
• Serve as an escalation point for internal and external inquiries prior to management involvement
• Contribute to continuous process improvement initiatives within the commercial support organization
• Ensure compliance with all company policies, quality standards, and safety requirements

Do you have experience in User training (technical support)?, Do you have a Bachelor’s degree?, Bring your technical expertise, attention to detail, and customer-focused mindset to a team supporting innovative laboratory automation solutions across the life sciences industry., * Strong organizational and time management skills with exceptional attention to detail

• Excellent written, verbal, and professional communication abilities
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong customer service orientation with a collaborative, solution-focused mindset
• Ability to work independently while contributing effectively within a team environment
• Strong analytical and problem-solving capabilities
• High level of initiative, accountability, and adaptability
• Professional phone and customer communication etiquette
• Ability to learn and understand complex scientific products, software, and workflows
• Strong commitment to quality, accuracy, and operational excellence

Your Background

• Bachelor’s degree in Life Sciences, Business, Biotechnology, or related field preferred
• 2+ years of experience supporting technical sales, laboratory instrumentation, automation, or scientific operations environments preferred
• Experience with CRM, ERP, or quotation management systems required
• Familiarity with laboratory automation, instrumentation, or life sciences products preferred
• Strong proficiency with Microsoft Office Suite, particularly Excel
• Experience working in customer-facing or sales support roles strongly preferred

Nice to Have

• Experience supporting capital equipment or technical product quotations
• Familiarity with SAP CRM, SAP ERP, or related enterprise systems
• Experience coordinating customer-specific pricing or contract documentation
• Background supporting field sales teams in scientific or healthcare industries
• Experience training users on internal systems or workflows
• Knowledge of laboratory automation or liquid handling technologies

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays
• Opportunities for advancement, * Competitive compensation and comprehensive benefits package
• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid time off and company holidays
• Professional development and career growth opportunities
• Collaborative and team-oriented culture
• Opportunity to support innovative technologies advancing scientific discovery

Our purpose. At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count. Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan’s culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work. Legal entity: Tecan US Inc. City: Country: Un