Salesforce Solution Architect - Marketing Cloud

• Implement and govern end-to-end solution architecture aligned to approved business outcomes, platform standards, and security/compliance requirements * Lead client-facing discovery, requirements workshops, and design sessions; translate requirements into clear functional and technical designs * Own solution documentation including solution design documents, architecture diagrams, data flows, integration specs, and configuration/workflow decisions * Define and review Salesforce data models, security model (profiles/permission sets/sharing), automation strategy (Flows), and programmatic approach (Apex/LWC) * Architect Salesforce Marketing Cloud capabilities (journeys, automations, personalization, email/SMS/push, consent and preference management) and Data Cloud data model and activation strategy * Design data architecture spanning Salesforce, Data Cloud, and Snowflake, including data ingestion, harmonization, identity resolution, and activation for marketing and analytics use cases
• Define integration architecture and patterns across Salesforce and external systems (REST/SOAP APIs, event-driven patterns such as Platform Events and Change Data Capture) * Partner with MuleSoft and integration teams to design API-led connectivity, error handling, retries, and monitoring; provide architectural oversight even when not building MuleSoft flows directly * Support presales solutioning and scoping, including high-level estimates, delivery approach, assumptions, risks, and implementation roadmap * Provide technical leadership across onshore and offshore delivery teams through design reviews, build guidance, and quality gates * Support regulated life sciences delivery needs (validation readiness, auditability, change control, and release governance), including compliant handling of HCP/patient/customer data for marketing and analytics * Drive environment strategy, CI/CD governance, and deployment readiness (Git, SFDX, Copado/Gearset/Azure DevOps/GitHub Actions or equivalent)

• 8+ years of Salesforce platform experience with 3+ years in a Solution Architect, Technical Lead, or Architecture role * Hands-on experience architecting and/or implementing Salesforce Marketing Cloud (Engagement and/or Account Engagement) solutions, including journey design, data extensions, and personalization * Hands-on experience with Salesforce Data Cloud, including data model design, identity resolution, segmentation, and activation * Hands-on experience working with Snowflake as part of a broader data and analytics architecture, including data sharing/integration with Salesforce * Strong experience designing integrations (APIs and event-driven patterns) and coordinating with middleware teams on MuleSoft or equivalent * Required industry experience: prior delivery experience within Pharma, Healthcare, or Life Sciences organizations, with an understanding of industry-specific architecture, data, compliance, and marketing requirements * Strong hands-on knowledge of core Salesforce platform capabilities, including data modeling, security architecture, and automation (Flows) * Working knowledge of programmatic development on Salesforce (Apex and Lightning Web Components) sufficient to make design tradeoffs and guide developers * Experience producing and maintaining solution documentation used by technical and non technical stakeholders * Experience supporting Agile delivery teams and driving implementation through requirements, build, test, and release * Strong client-facing skills: facilitation, clear written communication, executive-ready storytelling, and the ability to manage ambiguity without formal authority

Required Salesforce Certifications

• Salesforce Certified Marketing Cloud Consultant or Salesforce Certified Marketing Cloud Developer * Salesforce Certified Data Cloud Consultant * Salesforce Certified Platform Administrator (Administrator credential)

Nice to Have

• Life sciences or healthcare domain experience specific to commercial, medical affairs, or patient services marketing use cases * MuleSoft experience and/or certification: MuleSoft Certified Developer - Level 1 (Mule 4) * Experience with Veeva (Vault, CRM) and/or IQVIA OCE ecosystems * Exposure to GxP-regulated or validated environments (validation documentation, traceability, test evidence, audit readiness) * Experience with Salesforce Service Cloud, Health Cloud, or Revenue Cloud is a plus but not a primary requirement for this role * Additional Salesforce certifications (optional): Data Architecture and Management Designer; Integration Architecture Designer; Identity and Access Management Designer; Salesforce Certified Technical Architect