Solutions Engineer Manager

Leads AMER enterprise Solutions Engineers as a working manager, overseeing recruiting, onboarding, mentoring, performance, and technical enablement. Supports complex customer evaluations, demos, proofs of concept, troubleshooting, partner training, and escalations. Builds executive customer relationships, develops reference accounts, supports sales growth, and collaborates cross-functionally with product, engineering, support, and customer success teams to deliver cloud security solutions and resolve customer issues., The Solutions Engineering Manager (SEM) is a technical leadership position for our AMER Enterprise Solutions Engineering team. As an SEM you will have leadership responsibility for the Solutions Engineers within a specific region and will act as a working manager, leading from the front. She/he must be an experienced manager, with a demonstrable background as a dedicated Technology Executive with broad technology and business background, able to demonstrate consistent success in leveraging innovation to achieve revenue and sales growth. You will partner closely with our AMER Enterprise Solutions Leaders, to increase market share and develop and execute aggressive growth strategies across markets. The successful candidate will be focused on customer success and deliver world-class cloud security solutions. This individual will be a key leader in our growth and market leadership development.

You should also possess a strong reputation for achieving organizational goals and relationship development with key customer contacts. Responsibilities include:

• Recruit, hire, and on-board new Solutions Engineers into your territory.
• Provide technical and business leadership for the SE organization promoting leadership by example.
• Responsible for training and mentoring new Solutions Engineers on the team and assist with defining periodic SE training curriculum.
• Support field SE team in complex evaluations, troubleshooting, and challenging customer environments.
• Assist Channel team in ensuring Partner SE’s are trained and can support Netskope demos, POCs, and evaluations.
• Build maintain relationships with Key customers in the territory to solidify reference accounts and to assist the account teams with defining plans to drive more business.
• Manage performance and key talent closely ensuring that we are taking the necessary actions to retain top talent.
• Conduct ongoing 1:1’s with team members to provide constructive feedback and skills development.
• Work cross functionally with support, customer success, product management, engineering, and other organizations to ensure alignment with the field, provide a process and product feedback.
• Provide an escalation point for pre-sales and post-sales technical issues that arise in the territory.
• Take an active role in your regions customer success and help resolve any customer satisfaction issues, escalating cross functionally when needed.

• 3+ years of previous successful solutions engineering leadership experience is essential.
• 5+ years as a successful individual contributor solutions engineering.
• Strong communication (written and verbal) and presentation skills ranging from tech level up to senior executives. Comfort in public speaking and presenting to both internal and external executive audiences.
• A reputation for unquestionable ethics and integrity.
• Big thinker striving to make a big impact and unwilling to accept mediocrity or Status Quo.
• Must have resiliency and tenacity to be successful in an extremely fast-paced, ever-changing environment.
• Solid track record in building, developing and recruiting high- performance teams based on a large network of talent in the software and systems industry.
• Ability to work with diverse groups of people; challenge and lead people toward their peak performance.
• Industry knowledge of security product market trends and directional awareness of Netskope’s roadmap and technology development efforts.
• In-depth knowledge of security technologies and product with prior experience selling security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways.
• Knowledge of how to deliver comprehensive security solutions to Netskope’s customer base, and maintains a general understanding of competitive selling strategies.
• Travel: 50-75% within the region.
• Prior experience growing teams in early stage startups with limited resources
• Experience working in and selling cloud-based technologies (SaaS, IaaS, and PaaS)

Education:

• BS CS/EE or related (or equivalent work experience).

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site. Salary Range $185,000-$293,000 USD

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.