Senior Information Technology Support Engineer

Vallum Associates

16 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

Microsoft Windows Active Directory Business Systems Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Virtual Private Networks (VPN) Network Troubleshooting Windows Servers Networking Basics Network Connections NT File System (NTFS)

+10 more

Microsoft SharePoint TCP/IP Virtual Local Area Networks Wide Area Networks Wi-Fi Technology Network Routers Software Troubleshooting Peripherals Information Technology Laptops

Job description

Provide 1st-3rd line desktop support for business systems, applications, and end-user devices.
Serve as the first point of contact for the IT Helpdesk, managing incidents and ensuring SLA compliance.
Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
Install, update, and troubleshoot software, patches, and security updates within Windows environments.
Manage Active Directory, including Users, Groups, OUs, Group Policy, NTFS Permissions, and DFS.
Administer and support the Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
Support Windows Server services, including DHCP, DNS, print services, and DFS.
Assist with network troubleshooting (VLANs, TCP/IP, LAN/WAN, Wi-Fi, switches, routers, VPN configurations).
Provide support for audio-visual equipment and meeting room technology.
Maintain accurate IT asset tracking for mobiles, laptops, and PCs.
Produce and maintain technical documentation for processes, configurations, and troubleshooting steps.

Requirements

3-5 years experience in an IT support role handling 1st-3rd line issues.
Strong understanding of Windows 11 deployment, maintenance, and troubleshooting.
Proficiency with Active Directory, Group Policy, and Windows Server administration.
Experience supporting Microsoft 365 Apps and hybrid environments (Exchange Online, Teams, OneDrive).
Solid troubleshooting skills for network connectivity, TCP/IP, VLANs, VPNs, and general networking issues.
Basic knowledge of IT security best practices, endpoint protection, and compliance.
Experience supporting AV systems and meeting room technologies.
Strong organisational skills with ability to prioritise tasks and manage incidents efficiently.
Excellent interpersonal and communication skills; comfortable in a client-facing, service-oriented role.
Demonstrated eagerness to learn and adopt new technologies across IT infrastructure.
Ability to work both independently and collaboratively within a global IT team.