Centre of Excellence Engineer

Join us and use your strong business analysis and IT skills, as you focus on our critical new scheduling tool and implement new functionality, measuring and improving the application service and support.

In this rewarding role, you’ll become one of the Centre of Excellence team members. The Centre of Excellence team own the configuration of the scheduling tool, Oracle Field Service Cloud, identify areas of poor performance and ensure compliance of processes. The functionality is crucial to enabling Anglian Water to provide the best experience to our customers, providing automated updates on job progression and a platform that takes feedback on performance.

With the customers journey at the forefront of your working, you’ll build great relationships with the wider team, ensuring engagement as you identify requirements and develop the functionality of the tool.

• Educated to A Level standard or equivalent

• Experience in an operational environment
• Strong business analyst skills
• Strong awareness & understanding of operational issues
• Excellent IT and keyboard skills with emphasis on SAP, Oracle and Microsoft Applications

• Excellent interpersonal, analytical and communication skills

• Strong prioritising and decision-making skills
• Able to show initiative, working on own or as part of a team
• Able to demonstrate a highly flexible, constructive attitude and strong team working skills
• High flexibility to cover operational events

Our Purpose is to bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop.

We have created a simple but powerful values framework for our employees based around our Purpose, our Mission and our Values. It brings us together as a business and helps us to shape our strategies now and in the future. And whatever changes we may drive over the years, the heart of who we are and what we stand for will remain constant.