IT Service Analyst

Eastlight is seeking two talented IT professionals to join our Technology team as IT Service Analysts on a full-time, permanent basis!

In this role, you will:

Serve as the first point of contact for managing all ICT incidents and requests logged through the helpdesk while working with third-party providers, Infrastructure, and Business Systems teams to ensure issues are resolved within agreed service levels. You will log, prioritise, and update support tickets, communicate service impacts, and support the delivery and maintenance of ICT hardware, software, mobile devices, and user accounts.

You will also take ownership of the starters and leavers process, including hardware provisioning, returns, and ICT inductions. In addition, you will create user guidance materials, develop self-service knowledge resources, and help colleagues across the business make effective use of technology and business systems.

Experience working within an ICT Service Desk or business applications support environment, with strong knowledge of Microsoft 365, Windows 11, and Windows Server operating systems. You will be confident supporting Microsoft Exchange Online, Active Directory, Citrix environments, and carrying out technical troubleshooting and fault diagnosis.

You will also have experience configuring and supporting a range of mobile devices, including iOS, Android, and Windows platforms, alongside strong communication skills and a customer-focused approach to service delivery.

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £35,055 per annum
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum - Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption - 12 weeks full pay/6 weeks half pay) - Subject to eligibility
• Formal qualifications and paid professional membership

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in., At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us!