Data Center Customer Operations IV

Applies solid knowledge of standard operating procedures to complete moderately complex tasks and resolve issues with sound judgement. Supports daily operations, collaborates with cross-functional teams, and contributes to process improvements within the data center environment., Queue Management & Reporting

• Manage and prioritize work orders, ensuring timely execution of moderately complex requests
• Collaborate with cross-functional teams to resolve customer tickets efficiently
• Complete required reporting with accuracy; support ad-hoc reporting needs
• Maintain detailed and clear documentation of all activities
• Update local asset databases and operational systems
• Identify workflow gaps and recommend process enhancements

Installations

• Perform moderately complex rack-and-stack installations and follow installation plans
• Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components
• Identify capacity constraints and escalate as needed
• Conduct quality checks on installations and on-site support tasks; recommend improvements
• Assist with tape changes and backup support functions

Cross-Connect Work

• Execute moderately complex cross-connect installs, modifications, terminations, and testing
• Install, test, and verify various circuit types (e.g., switched, multiplexed)

Testing & Troubleshooting

• Support Layer 1-3 testing and certification activities
• Troubleshoot moderately difficult circuits; escalate advanced issues when required
• Partner directly with customers to resolve technical issues and recommend solutions

Stakeholder Partnership

• Monitor materials and stock levels; proactively notify appropriate teams of needs
• Provide escalated work order support and assist in alarm dispatch
• Offer occasional back-up support for security functions

Customer Management

• Deliver high-quality service through timely execution of orders and changes
• Act as on-site support for customer access, escorting, and operational needs
• Serve as point-of-contact for moderately complex customer requests or escalations
• Set clear expectations for deployment timelines and upgrades

Projects

• Partner with team members to support project tasks
• Coordinate vendor access and activities
• Conduct quality assurance checks on new installs and deployments

Training & Team Support

• Complete assigned training on schedule
• Provide informal guidance to junior team members and new hires when needed

Do you have experience in VPN?, Do you have a High school diploma or GED?, * High school diploma or equivalent

• 2-4 years of related technical or data center experience
• Strong understanding of standard operating procedures and basic installation/test methodologies
• Ability to work cross-functionally, document work clearly, and engage with customers professionally
• Comfortable working in a fast-paced, hands-on environment

Pulled from the full job description

• Professional development assistance
• Vermögenswirksame Leistungen
• Pension plan
• Opportunities for advancement

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work.