Technical Field Support Specialist, IT CUSTOMER SUPPORT SERVICES

• Provides on-site technical support to the organization’s mobile healthcare technology units.
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
• Requires full proficiency in a range of analytical or technical processes gained through training and considerable on-the-job experience.
• Completes a variety of atypical assignments. Works within defined processes and procedures and may help determine the appropriate approach for new assignments.
• Works with a limited degree of supervision with oversight focused only on complex new assignments.
• Acts as an informal resource for colleagues with less experience.

The Technical Field Support Specialist involves troubleshooting and resolving technical issues in collaboration with network services, software systems engineering, and application development teams. The specialist applies technical knowledge and follows standard operating procedures to ensure reliable operation and service delivery. This individual will work to deliver exceptional technical support and customer service while collaborating with healthcare professionals to optimize system workflows across the organization. This customer-focused role combines technical expertise with healthcare knowledge to ensure the reliable operation of critical clinical and business technologies. This position requires strong analytical skills, technical expertise, and effective communication to support critical healthcare technology systems., * 5+ years of experience providing hands-on technical field support, desktop support, or IT customer support services in a healthcare or enterprise environment preferred

• Experience troubleshooting hardware, software, mobile devices, printers, peripherals, and network connectivity issues in a fast-paced clinical environment preferred
• Strong knowledge of Microsoft operating systems, Microsoft 365 applications, Active Directory, device imaging, and endpoint management tools preferred
• Experience supporting clinical applications, healthcare technologies, and mobile healthcare units while working directly with physicians, nurses, and operational teams preferred
• Demonstrated ability to collaborate with network services, systems engineering, application teams, and vendors to resolve complex technical issues and restore service efficiently preferred

Education/Certifications:

High School Diploma

Degree Preferred:

Associate of Arts/Science, High School

License and Certification

• Driver’s License - DMVDMV

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

For more than 25 years, health care consumers have named Baptist Health the “most preferred healthcare provider” in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America’s top employers for diversity.