Configuration Technician I

Configuration Technician role performs production level logical configurations and testing. This position follows detailed work instructions provided by Engineering team to accomplish tasks. This position also works cross-functionally with other teams within the Supply Chain organisation. The Configuration Technician I role reports directly to the Production Supervisor.

Role responsibilities & duties:

• Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices.
• Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs
• Implement knowledge and strong understanding of how the operations of the department impact other diverse work units.
• Applies technical knowledge of product to ensure proper functionality and operation
• Assist in the optimization of work instructions and further documentation
• Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional
• Logical work to load OS (Operating system), loading license, and update firmware per customer requirements
• Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, radio access network items based on program needs)
• Use established tools to communicate task status on a continuous basis
• Capture QC (Quality Check) records and perform QC checks to validate logical configuration requirements
• Complete physical audit of equipment and accessories
• Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture
• Provide input for the continual improvement of customer production solutions, We strive to create an environment where all employees are empowered to succeed based on their skill, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

• 1-2 years of hands-on experience with router/switch, wireless and servers.
• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Ability to take instruction and independently execute on the directives.
• Ability to read engineering drawings (network designs documents, rack elevations)
• Knowledge of different testing hardware and software platforms
• Knowledge of a broad range of network infrastructure cable types and best practices.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment.
• Strong written and oral communication skills.
• Advanced level of English language., WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

WWT offers a challenging and rewarding position in a growing and truly international environment, competitive salary, bonus opportunities and benefits

For the 15th consecutive year, World Wide Technology (WWT) has secured a place among the best companies to work for worldwide, ranking 10th on Fortune’s Global list of best workplaces. That’s not a coincidence - it’s the result of a culture built around one belief: our people are our greatest asset. Join us, and you’ll be joining a truly international, fast-growing organisation that invests in your growth as much as it does in its technology., World Wide Technology is a global technology solutions provider with more than $20 billion in annual revenue and over 14,000+ employees worldwide. Since 1990, we’ve grown from a technology reseller into one of the largest privately-held companies in the world, partnering with 80+ of the Fortune 100 and top technology providers like Cisco and NVIDIA. Our expertise spans AI, cybersecurity, digital transformation, cloud and data center infrastructure, networking, data analytics, and automation - helping organizations bring transformational ideas to life, safely and at scale.

Behind every solution we deliver is a robust global supply chain and logistics operation, and our warehouse teams are essential to keeping that engine running for customers around the world.