Dynamics 365 & Power Platform Developer

Platform Development

• Develop, configure and enhance Dynamics 365 applications and associated Power Platform solutions.
• Deliver approved system enhancements, workflow automation and process improvements.
• Build and maintain Power Apps, Power Automate flows and Dataverse components.
• Support development of customer-facing digital capabilities including forms, portals and self-service functionality.

Business-As-Usual Support

• Resolve development-related defects and technical issues.
• Support application maintenance and ongoing platform improvements.
• Assist with technical investigations and root cause analysis.
• Maintain technical documentation and release records.

Project Delivery

• Deliver agreed technical work packages within approved projects.
• Collaborate with business stakeholders to translate requirements into deliverable solutions.
• Support testing activities across Development, SIT and UAT environments.
• Contribute to deployment planning and release readiness activities.

Integration & Automation

• Support integrations between Dynamics 365, SharePoint, Microsoft 365 and other enterprise systems.
• Develop automation solutions that reduce manual effort and improve operational efficiency.
• Assist in implementing scalable and supportable solutions aligned to platform standards.

Governance & Technical Standards

• Adhere to established development, security and deployment standards.
• Ensure all solution changes are documented and traceable.
• Participate in peer reviews and testing activities.
• Escalate design, security or platform concerns to the Dynamics 365 Architect and Product Owner.

To ensure clear accountability and avoid duplication of responsibilities:

• The Dynamics 365 Architect retains ownership of solution architecture, technical standards, environment strategy and deployment approvals.
• This role provides development and delivery capacity and does not hold design authority for the platform.
• All production deployments and significant solution changes will follow established governance and approval processes.

• Experience developing and configuring Microsoft Dynamics 365.
• Experience with Power Platform, including Power Apps and Power Automate.
• Strong understanding of Dataverse and Microsoft cloud technologies.
• Experience delivering solutions within Agile environments.
• Ability to interpret business requirements and translate them into technical solutions.
• Strong problem-solving and stakeholder engagement skills.
• Experience supporting enterprise CRM platforms within a complex organisational environment.
• Experience with Dynamics 365 Customer Service.
• Experience of SharePoint integration.
• Experience with Power Pages or customer portal technologies.
• Familiarity with Azure integrations and APIs.
• Knowledge of customer experience, property or asset management processes.