Help Desk Technician I

We are seeking a Help Desk Technician I to provide technical support across a variety of client environments. This is a customer-facing role focused on troubleshooting Windows, Microsoft 365, hardware, applications, and user account issues.

Depending on the position, technicians will either work primarily from the office or spend approximately 30% of their time traveling to scheduled client sites for hands-on support and technology projects.

What You’ll Do

• Provide Level 1 technical support by phone, email, portal, and remote sessions.

• Troubleshoot Windows 10/11 workstations, applications, printers, peripherals, and performance issues.

• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

• Perform basic Active Directory and Entra ID administration, including password resets, account changes, groups, permissions, and licenses.

• Document troubleshooting steps, resolutions, and ticket activity accurately.

• Escalate complex issues to senior technical teams with thorough documentation.

• For hybrid positions, deploy and configure computers, perform hardware replacements, support office moves, and assist with technology projects onsite.

• Deliver professional, friendly support to both technical and non-technical users.

• 1+ year of experience in help desk, desktop support, field service, retail technology, or a related customer-facing technical role.

• Working knowledge of Windows 10/11 and basic Active Directory.

• Familiarity with Microsoft 365 and common business applications.

• Strong troubleshooting and problem-solving abilities.

• Excellent verbal and written communication skills.

• Ability to manage multiple tickets and prioritize effectively.

• For hybrid/field positions: valid driver’s license, reliable transportation, and willingness to travel to client sites.

TH Thursday 9:00am - 5:00pm F Friday 9:00am - 5:00pm