Sap Senior Service Delivery Manager

Experteer Overview In this role you drive service delivery for strategic, multi-country accounts, ensuring governance, performance, and financial health.You partner with cross-functional teams and senior stakeholders to optimize delivery and grow the business.You’ll lead governance forums, monitor KPIs, and manage risks to sustain high customer satisfaction.This is a high-impact role at a European leader enabling HR services at scale, with opportunities to shape service outcomes and customer success.Compensaciones / Beneficios * Serve as the primary service relationship owner for strategic multi-country customers * Lead customer governance via operational reviews, quarterly business reviews, and steering committees * Monitor service performance against KPIs and SLAs across countries * Oversee overall health of customer engagements and align delivery with contractual commitments * Collaborate with Service Managers and delivery teams for day-to-day execution * Manage escalations, risks, and service-improvement initiatives across countries * Monitor financial performance including revenue, profitability, forecasting, and budgeting * Identify opportunities for service optimization, innovation, and growth while supporting account development Responsabilidades * 7+ years of experience in HR, Payroll, HCM, BPO, or Managed Services * 5+ years in client-facing roles * Proven experience managing complex enterprise, multi-country relationships * Strong background in Service Delivery Management, Customer Success, or Outsourcing * Experience leading executive governance forums and steering committees * Solid understanding of SLA, KPI, and contractual governance * Experience with financial performance, forecasting, revenue, and budgeting discussions * Strong stakeholder management across customer, operational, commercial, and executive audiences * Experience in matrix and international delivery organizations * Excellent communication, negotiation, and influencing skills * Fluent English; additional European languages are advantageous * Good understanding of HR and payroll technical landscapes Requisitos principales * Comprehensive training and development programs * Flexible working schedule * Private medical insurance 100% covered by SD Worx * 25 vacation days * 18 hours for personal matters * Workation: up to 4 weeks abroad per year

Management, Customer Success, or Outsourcing * Experience leading executive governance forums and steering committees * Solid understanding of SLA, KPI, and contractual governance * Experience with financial performance, forecasting, revenue, and budgeting discussions * Strong stakeholder management across customer, operational, commercial, and executive audiences * Experience in matrix and international delivery organizations * Excellent communication, negotiation, and influencing skills * Fluent English; additional European languages are advantageous * Good understanding of HR and payroll technical landscapes Requisitos principales * Comprehensive training and development programs * Flexible working schedule * Private medical insurance 100% covered by SD Worx * 25 vacation days * 18 hours for personal matters * Workation: up to 4 weeks abroad per year