IT Service Design & Transition Lead

Do you have excellent stakeholder management and communication skills?

Are you capable of influencing project managers, technical owners, and operational leads?

If so then this could be the opportunity for you!

We’re looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner.

With significant experience in IT Service Management with a strong focus on service design and

transition within a complex, enterprise environment, you’ll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective collaboration with project teams, technical owners, and service operations.

By embedding service governance and quality assurance into the delivery lifecycle, you’ll ensure that services are reliable, supportable, and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is vital.

With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for!