Salesforce Project Manager

Experteer Overview As Project Manager at Omega CRM, you drive delivery of Salesforce-based initiatives from design to go-live within time, cost, and quality constraints.You’ll work with cross-functional teams to translate the client vision into actionable plans and monitor progress, risks, and stakeholder expectations.You will lead demos, steer committees, and ensure customer satisfaction while identifying improvement opportunities.The role sits at the intersection of delivery, client success, and growth within a market-leading CXM agency.Compensaciones / Beneficios * Support pre-sales tasks: solution design, estimation, and planning * Assign and monitor team tasks, vacations, and absences * Manage progress to meet deadlines, scope, and budget * Facilitate change requests and communicate impacts * Provide project visibility to client and CSM; lead follow-ups and steering committees * Alert operations to deviations; establish risk mitigation plans * Oversee project documentation and deliverable quality * Lead client project demos and issue resolution * Drive customer satisfaction and relationship management * Evaluate project outcomes and identify successful/unsuccessful elements * Coordinate customer satisfaction surveys * Identify up- and cross-selling opportunities * Lead team retrospectives and drive internal improvements * Participate in team development, training, and guidance to staff Responsabilidades * +5 years in Project Management with successful Salesforce project leadership * +3 years end-to-end CRM implementation experience * Hands-on experience with Salesforce Service Cloud and Marketing Cloud * Proven ability with Agile methodologies (SCRUM) and Jira * Professional English proficiency (Medium-High) Requisitos principales * Permanent contract * Flexible schedule * Home office * Certifications plan * Health insurance * Professional development

Compensaciones / Beneficios * Support pre-sales tasks: solution design, estimation, and planning * Assign and monitor team tasks, vacations, and absences * Manage progress to meet deadlines, scope, and budget * Facilitate change requests and communicate impacts * Provide project visibility to client and CSM; lead follow-ups and steering committees * Alert operations to deviations; establish risk mitigation plans * Oversee project documentation and deliverable quality * Lead client project demos and issue resolution * Drive customer satisfaction and relationship management * Evaluate project outcomes and identify successful/unsuccessful elements * Coordinate customer satisfaction surveys * Identify up- and cross-selling opportunities * Lead team retrospectives and drive internal improvements * Participate in team development, training, and guidance to staff Responsabilidades * +5 years in Project Management with successful Salesforce project leadership * +3 years end-to-end CRM implementation experience * Hands-on experience with Salesforce Service Cloud and Marketing Cloud * Proven ability with Agile methodologies (SCRUM) and Jira * Professional English proficiency (Medium-High) Requisitos principales * Permanent contract * Flexible schedule * Home office * Certifications plan * Health insurance * Professional development