Implementation Consultant

Williams Lea is looking for an experienced Implementation Manager to lead the delivery of complex client solutions across global accounts.

Working closely with Sales, Solutions, Operations and Technology teams, you’ll take ownership of implementations from pre-sales through to go-live and transition into business-as-usual operations. You’ll ensure solutions are delivered successfully, meet client expectations and achieve agreed business outcomes.

• Lead end-to-end implementation programmes across people, process, technology and service delivery.
• Create and manage implementation plans, timelines, governance and reporting.
• Partner with clients and internal stakeholders to ensure successful delivery.
• Support solution design and pre-sales activities, validating implementation approaches and resource requirements.
• Manage risks, dependencies, suppliers and third-party technology partners.
• Ensure operational readiness and seamless transition into BAU.
• Drive continuous improvement and identify opportunities for optimisation and growth.

• Background in outsourcing, managed services, professional services or operational transformation environments.
• Strong programme, project and stakeholder management skills.
• Experience working with senior client stakeholders and cross-functional teams.
• Ability to translate business requirements into practical, scalable delivery plans.
• Strong risk management, governance and communication skills.

Desirable:

• PRINCE2, PMP, APM or equivalent project management qualification.
• Experience supporting pre-sales or solution design activities.
• Experience managing third-party technology providers.
• Background in legal, financial services, professional services, BPO or managed services environments.

What Success Looks Like

• Successful delivery of client solutions into operational reality.
• Strong alignment between Sales, Solutions and Operations.
• High-quality implementations delivered on time and with minimal disruption.
• Excellent client experience and faster time-to-value.
• Long-term client partnerships that support growth and innovation.

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore “ delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.