Cash Application Analyst

The Cash Application Analyst participates in the cash application function for business units (BU) who are customers of the Shared Service Team (SST) and governed by a Master Services Agreement (MSA) and Statement of Work (SOW). The primary responsibility of this position is to ensure the Provider is processing cash receipts timely and accurately to customer accounts and being the primary point person and subject matter expert (SME) for deduction management, including liaison with Provider and businesses. Additionally, this position will ensure the Provider is processing adjustments (offsets, write-offs, etc) to customer accounts as instructed and approved by the business for all business units in North America., * Support Provider to facilitate timely and accurate daily processing of cash receipts (checks, ACH payments, wires, credit cards, intergroup payments, misc. cash, etc.) as set forth in the Critical Service Levels (CSLs) and applying the payments to the customer accounts reported in the accts receivable sub-ledger or as otherwise instructed within one Business Day

• Act as the point person and SME for deduction management, including liaison with Provider and businesses to ensure that deductions are itemized, controlled, reported on and resolved in a timely manner
• Support Provider in managing exception and questions on daily processing of cash receipts (checks, ACH payments, wires, credit cards, intergroup payments, misc. cash, etc) as set forth in the SOW’s. Support Provider in applying cash receipts or customer payments to the correct customer account within three (3) Business Days during the month
• Support Provider in resolving and correcting any receipts that an autocash routine could not apply automatically to the customer’s account
• Support Provider in researching and resolving Non-Sufficient Funds (NSF) checks including rejected electronic and credit card payments

PERFORMANCE MANAGEMENT SUPPORT

• Monitor and review with Provider unapplied cash receipts in order to maintain accuracy of A/R balances. Work with Provider to ensure the Provider takes necessary actions to post all unapplied cash with the assistance of CM team who is responsible for researching and resolving with their customers any unapplied cash identified by the incumbent
• Monitor and review write-offs and adjustments are processed as requested and approved
• Review Provider Reporting on daily balancing of cash receipts posted and un-posted and reconciling cash balance to the A/R Sub-Ledger and Treasury workstation, as well as tracking unposted cash on daily basis, to ensure accuracy and completion
• Manage, track and control return checks and credit card charge backs. Research and resolve Non-Sufficient Funds (NSF) checks including rejected electronic and credit card payments. Ensure information is shared with Provider to process such transactions. Ensure Provider has recorded and processed return checks and credit card charge backs to the customer’s account
• Monitor customer service help desk ticketing system and open tickets. Track and follow tickets to ensure that open tickets are responded to timely
• Support the SGNA Cash Application Process Owner with controlling the distribution of monthly Service Metrics generated by the Provider.

COMPLIANCE, INTERNAL CONTROLS AND SPECIAL PROJECTS

• Monitor Provider’s compliance with all pertinent ICRF controls and assist Provider as necessary with action plans to resolve deficiencies
• Assist the Cash Application Process Owner and SST with updating established procedures and developing new procedures from time to time.
• Periodically assist in specific customer projects

• Associate’s or bachelor’s degree (technical or business related) preferred
• 3+ years applicable work experience with cash applications or accounts receivable is required
• Customer account reconciliation experience is required
• Prior experience servicing internal customers in a service organization is a plus
• Excellent customer service skills
• Experience with integrated ERP and Microsoft Excel is required
• Experience with other Microsoft Office tools is preferred

• Ability to influence others without having direct authority

• Ability to hold a collaborative partnership with outsource Front Office and Tower Leads

• Ability to assist Cash Application Supervisor or Manager in coaching outsourced team, working across company, geography, time zone, and culture
• Advanced experienced in providing technical direction to the Provider on matters related to execution of processes, projects and requests specific to the function