Technical Implementation Lead

The Technical Implementation Lead is responsible for the technical delivery of Vew implementations for new customers.

This is a hands-on, customer-facing role sitting at the intersection of implementation delivery, integrations, technical consulting and stakeholder management.

You’ll act as the main technical link between the customer, Project Manager and DOCOsoft technical teams, leading technical discovery, resolving implementation challenges and ensuring integrations, environments, security, data flows and technical readiness are successfully delivered from discovery through to go-live

You’ll work closely with Solution Architecture, Engineering, QA, DevOps, Data Migration and Product, bringing in specialist expertise where required while remaining accountable for driving technical implementation questions through to resolution.

Responsibilities

• Act as the primary technical contact for the customer throughout the implementation.
• Lead technical discovery and integration workshops with the support of Solution Architect.
• Understand the customer’s systems, integration requirements, data flows and technical constraints.
• Define and document integration requirements, technical decisions, dependencies and actions.
• Coordinate technical activity across the Customer, Project Management, Engineering, QA, DevOps, Data Migration, Product and Solution Architecture.
• Manage customer technical questions through to resolution.
• Confirm that proposed integrations use supported Vew capabilities and standard implementation patterns.
• Identify product gaps, bespoke requests and technical risks, escalating them through the appropriate channels.
• Coordinate integration configuration, testing, defect resolution and production readiness.
• Support technical cutover, go-live and early-life support.
• Maintain reusable technical documentation, implementation standards and customer integration guidance.
• Protect Engineering capacity by involving specialists only where their expertise or a formal product decision is required.

• 5+ years of experience delivering complex B2B or Enterprise SaaS implementations.
• Strong understanding of APIs, integrations, data flows, authentication, cloud environments and troubleshooting.
• Experience leading customer-facing technical workstreams from discovery through to production deployment.
• Strong understanding of REST APIs, JSON and common enterprise integration approaches.
• Experience working with authentication and security technologies such as OAuth, SSO or similar.
• Ability to understand customer technology landscapes and identify technical dependencies and risks.
• Excellent stakeholder management and communication skills.
• Strong workshop facilitation and documentation skills.
• Experience coordinating activity across customers and multiple internal technical teams.
• Sound judgement when managing scope, risk, customer expectations and technical trade-offs.
• Ability to translate between customer requirements and technical teams without unnecessarily involving Engineering specialists.
• A practical, problem-solving mindset and the ability to remain calm when dealing with complex implementation issues.

• 25 days Annual Leave
• Private pension
• Bonus scheme
• Private health
• Life assurance

Equal Opportunity Employer

DOCOsoft is a leading software and services provider to Lloyd’s of London and the broader London insurance market. Since our foundation, we have grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of over 110 colleagues based in Dublin, London, Tokyo, Portugal, Spain, India and Poland.

Here’s what we have to offer:

DOCOsoft aspires to be a market leader in the technology sector and we are always looking for new ways to improve how we deliver value. We hire people who bring hard work, enthusiasm and their own ideas.