Solution Architect (UK)

• Overall solution design and product selection;
• Technical discovery: working closely with the customer, arranging the requirements, figuring out the opportunities and the limitations;
• Supporting the sales team during onboarding of potential new customers;
• Technical presentations, demos, screencasts to sales and customers;
• Reporting to the product management team about what improvements should be made to our product roadmap;
• Managing stock availability and deployment timelines together with the vendors and the supply chain managers;
• Learning about new products and technologies in the hosting infrastructure industry;
• Working in Guildford at least 4 days a week, as well as during business trips to customer sites and sales events.

• Strong understanding of IT infrastructure (cloud, on-prem, hybrid);
• Experience with cloud platforms (AWS, Azure, GCP);
• Confident presenter with customer-facing experience;
• Knowledge of networking, security, and system architecture. VLAN, RAID, CPU and hardware design, IP networking, IP routing and BGP;
• Ability to design scalable, reliable, and cost-effective solutions;
• Ability to create technical documentation and architecture diagrams;
• Ability to explain complex technical topics to non-technical audiences;
• Confident presenter with customer-facing experience;
• Strong collaboration skills with sales, engineering, and product teams;
• Customer-focused mindset with a problem-solving approach;
• Ability to manage multiple opportunities in parallel;
• A fluent English speaker.

Nice-to-have requirements:

• Cloud Engineer, DevOps Engineer, or equivalent experience;
• Terraform: Hands-on experience in writing infrastructure-as-code (IaC) templates for automating resource deployments;
• Already working as a Solution Architect;
• Experience with baremetal servers hardware;
• Basic scripting;
• STEM bachelor degree.

40 hours per week (9am to 6pm, including one hour of unpaid break), Mondays to Thursdays - office based; Fridays - Work from home.

Flexible-working will be considered (2 WFH days a week) following completion of probational period.

We offer:

• Private healthcare - Once probation period is passed.
• Embrace parenthood with 18 weeks generous paid leave after completion of 15 months’ ‘continuous service’.
• Pension contribution - 5% of the salary.
• 28 annual leave days plus all Bank Holidays on a pro-rata basis in each holiday year in England and Wales.
• 10 days working from anywhere in the world following completion of probationary period on a pro-rata basis.
• Office Lunches - Deliveroo to the value of £14 each day.
• Mobile phone bill paid to the value of £80 (subject to BiK taxation).
• Casual dress code.
• Use of Apple MacBook Pro laptop - Mouse and Keyboard.
• AirPods Headset.

We are looking for a Solution Engineer to join our Solution Architect team at Servers.com to work with our present and future customers from the different industries: gaming, finance, ad-tech, etc. You will understand their challenges, assist them with the infrastructure design and help the customers progress into the hybrid cloud and bare metal cloud infrastructure.