Technical Support Specialist

• Support users and IT infrastructure, including desktops, laptops, tablets, printers, phones, cameras, scan guns, scanners, etc.
• Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
• Provide Tier 1 / Tier 2 level IT support services for users locally and across the company
• Become an expert in our point of sale software
• Support third-party software packages.
• Provide excellent customer service
• Write concise and informative service tickets; follow up on all tickets and pursues issues through to resolution
• Basic network, cabling, and troubleshooting
• Installation and maintenance of desktop software packages
• Computer hardware diagnostics
• Network monitoring and basic troubleshooting
• Coordinate physical coverage of corporate office in Petaluma with other support staff
• Saturdays cover helpdesk for two open locations from our San Rafael location

Do you have experience in Customer support ticket management?, We are seeking a sharp, experienced, well-spoken, and rounded individual to provide tier 1 level IT support services in a Windows environment. You must have strong desktop support and communication skills. You must also be able to manage user expectations, occasionally work off-hours to make changes to the infrastructure, and support a wide variety of skill levels and personalities. The right balance between technical expertise and excellent customer service skills is essential in this role. The ideal employee candidate is humble, hungry, and smart., * Must have excellent problem solving and critical thinking skills.

• Strong communication skills and ability to teach others is essential.
• System & Network administration experience or education equivalent of Microsoft operating environments across a wide area network.
• Requires experience using ticketing systems
• Experienced writing technical support reports, documentation, and excellent note-taking skills.
• Must possess broad knowledge and proficiency with Windows 10 operating systems
• Strong desktop/laptop computer support & troubleshooting skills
• Basic knowledge of Microsoft Server 2008-2019, Terminal Server, and Thin Client environments
• Ability to learn, install, and support new and existing application software packages
• The ability to automate redundant tasks
• Active Directory Services (what AD is, structure, add/modify users & groups)
• Understanding of good computer security behavior, basic network addressing, protocols and switching
• Experience with Cisco equipment a plus
• Proficiency with Microsoft Office Suite
• Self-Learner and willing to make an effort to learn things as they come up
• Ability to work independently and as part of a team required, Golden State collects information covered by the California Consumer Privacy Act. Details located at https://www.goldenstatelumber.com/privacy-notice-for-california-residents