Production Support & AI-Forward DevOps Engineer

The ideal candidate will be responsible for maintaining application stability across the Lending ecosystem while driving automation, standardization, reliability, continuous improvement, and operational efficiency. Key Responsibilities Production Support & ITIL Operations

• Provide hands-on production support for critical applications and platforms.
• Manage incident, problem, change, release, and vulnerability management processes.
• Monitor production environments and troubleshoot application, infrastructure, and platform issues.
• Perform root cause analysis (RCA) and implement corrective and preventive actions.
• Support batch processing, file-processing workflows, and scheduled jobs.
• Manage production environments, deployments, and operational activities.
• Support API integrations and troubleshoot API-related issues.
• Maintain platform reliability, availability, and operational stability.

DevOps & Cloud Operations

• Implement and support CI/CD pipelines for application and infrastructure deployments.
• Administer and support Azure cloud environments and services.
• Manage Infrastructure-as-Code (IaC) using Terraform.
• Support containerized environments using Kubernetes.
• Implement automated deployment and operational processes.
• Collaborate with development, infrastructure, security, and application teams to improve deployment reliability.

Automation & Scripting

• Develop automation solutions using Python and PowerShell.
• Automate repetitive operational and production support activities.
• Build workflows that improve incident response, monitoring, deployment, and operational efficiency.
• Drive standardization and continuous improvement across production support processes.

Monitoring & Observability

• Monitor application and infrastructure health using enterprise monitoring and observability tools.
• Analyze logs, alerts, metrics, and performance data to identify and resolve production issues.
• Work with tools such as Datadog, ELK/Kibana, SolarWinds, and ThousandEyes.
• Establish and maintain monitoring standards and operational dashboards.

Identity, Security & Compliance

• Support Identity and Access Management (IAM) processes, including user access, certificate management, and privileged access management.
• Work with Active Directory / Entra ID and CyberArk.
• Support security remediation and vulnerability management activities.
• Assist with compliance, governance, audit logging, and security controls.
• Support access reviews and operational security requirements.

Disaster Recovery & Reliability

• Support disaster recovery planning, testing, and execution.
• Participate in recovery exercises and validate application/platform availability.
• Identify reliability risks and implement improvements to increase service availability.
• Support operational readiness and production stability initiatives.

Collaboration & Documentation

• Work closely with application, infrastructure, security, development, and business teams.
• Participate in change and release management activities.
• Maintain operational documentation, knowledge articles, and support procedures.
• Use Confluence and SharePoint for technical and operational documentation.
• Contribute to continuous improvement initiatives across the Lending ecosystem., ESSENTIAL JOB FUNCTIONS: Responsible for creating/implementing customer driven designs with minimal supervision. Will specify materials and analyze structures for robustness, co…
• 6 days ago

We are seeking an experienced Production Support & AI-Forward DevOps Engineer with strong hands-on experience in production support, ITIL operations, cloud administration, DevOps, automation, and platform reliability., * 8-10 years of experience in Production Support, DevOps, SRE, Cloud Operations, or related roles.

• Strong hands-on experience with Production Support and ITIL Operations.

• Experience with:

• Incident Management
• Problem Management
• Change Management
• Release Management
• Vulnerability Management
• Strong production monitoring and troubleshooting experience.
• Experience with batch and file-processing support.
• Strong Root Cause Analysis (RCA) experience.
• Experience with environment and deployment management.
• Experience supporting API integrations.
• Strong understanding of IAM, access management, certificate management, and privileged access management.
• Experience with disaster recovery and platform reliability.
• Hands-on experience supporting CI/CD pipelines.
• Experience with Azure cloud platforms and services.
• Strong knowledge of Infrastructure-as-Code (IaC), preferably Terraform.
• Experience with Kubernetes.
• Strong scripting/automation experience using Python and PowerShell.
• Experience with monitoring and observability platforms.

Tools & Technologies

• ITSM: ServiceNow, CMDB
• Scheduling: Control-M
• Monitoring: Datadog, ELK/Kibana, SolarWinds, ThousandEyes
• IAM/Security: Active Directory, Entra ID, CyberArk
• DevOps: Azure DevOps, Git, SonarQube
• Cloud: Azure Portal, Azure Services, Azure Functions
• IaC: Terraform
• Containers: Kubernetes
• Programming/Automation: Python, PowerShell
• Security/Vulnerability: Invicti, Rapid7
• Documentation: Confluence, SharePoint
• Data/Integration: SQL, Informatica
• AI/Automation: Copilot and related operational automation capabilities

Preferred / Nice-to-Have Skills

• Experience with WAB operational processes.
• Knowledge of monitoring standards and production reliability practices.
• Experience with RTB (Run-the-Bank) support.
• Experience in financial services, lending, or other enterprise environments.
• Experience with compliance and audit logging requirements.
• Experience driving operational automation and modernization initiatives.

• $86,300-146,700 per year