Data Dog Cloud Engineer (Observability)

• Build and run observability tooling across metrics, logs, traces/APM, RUM, synthetics, and network monitoring
• Create and maintain dashboards, monitors, alerts, SLOs/SLIs that teams actually use (high signal, low noise)
• Instrument applications and services using agents, OpenTelemetry, and language-specific APM tooling (Java, .NET, Python, Node.js, Go)
• Improve production performance and reliability using telemetry to troubleshoot:
• latency, saturation, capacity, errors, and dependency issues
• Partner with cloud/platform/app teams to embed observability into:
• AWS + Azure
• Kubernetes/OpenShift
• Integrate monitoring workflows with ServiceNow, CI/CD pipelines, and on-call/paging processes
• Establish and enforce telemetry standards (tagging strategy, governance, cost control), System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

• 8+ years in infrastructure/platform engineering (or similar), including 5+ years focused on observability/performance/SRE-type work
• Hands-on experience operating an observability platform:
• Datadog preferred, but Dynatrace / New Relic / Splunk Observability / Grafana+Prometheus are also relevant
• Strong experience with APM + distributed tracing in production (including instrumentation and service mapping)
• Production monitoring experience with Kubernetes/OpenShift
• Cloud experience supporting monitoring/telemetry in AWS and/or Azure
• Bachelor’s degree (or equivalent experience)
• Ability to support an on-call rotation in a 24x7 environment

Nice-to-haves (stand out if you have them)

• Experience in federal/government environments (FISMA, FedRAMP, NIST-aligned)
• Datadog certifications (or comparable)
• eBPF observability, service mesh telemetry (Istio/Linkerd)
• Terraform/Bicep/ARM for deploying monitoring as code
• AWS/Azure/OpenShift/Terraform certifications