Technical Success Advocate - US Remote

Department OverviewThe Technical Success team drives long-term adoption and operational optimization across our cloud software portfolio. As trusted technical advisors to public safety system administrators, we partner with agencies to ensure our systems are seamlessly integrated, fully utilized, and tailored to their evolving operational needs. Grounded in an unwavering commitment to our customers, we focus on maximizing platform value and streamlining system management so agencies can concentrate on their core mission. Job Description The Mission:As a Technical Success Advocate, you will serve as the vital consultative link between our advanced engineering teams and the life-saving operations of our customers. In this technical, customer-facing role, you won’t just support software-you will empower dispatchers, officers, and analysts to master it. By translating complex technical capabilities into real-world agency workflows, you will drive the deep user adoption necessary to ensure our tools deliver peak performance when every second counts. Key Responsibilities:

• Operational Discovery & Readiness: Lead discovery sessions to map agency operational processes against our cloud portfolio. Evaluate current agency workflows, assess user readiness, and translate operational needs into clear system configuration strategies.
• Non-Technical Admin Enablement: Serve as the patient, authoritative mentor for agency-designated system administrators-who often range from IT staff to sworn personnel and dispatch supervisors. Provide hands-on guidance on system settings, user permissions, and workflow setups to build confidence and administrative autonomy.
• The Technical-to-Operational Bridge: Bridge the gap between technical provisioning and long-term customer success. Translate complex backend dependencies, platform settings, and integration capabilities into intuitive, workflow-aligned concepts that agency leadership and administrators can easily grasp.
• Workflow Transformation & Configuration: Guide agencies on how to configure and tailor the software portfolio to reflect real-world public safety operations. Ensure business logic, data inputs, and system rules are configured accurately to maximize adoption prior to full end-user rollout.
• Cross-Functional Escalation & Technical Triage: Partner with Provisioning, Engineering, and Support to resolve complex configuration or workflow-rooted roadblocks, while equipping Customer Success with the technical clarity needed to drive long-term platform health. Additionally, assist Sales with strategic conversations or roadblocks that are more technical or workflow-based in nature.

• Education: Bachelor’s Degree in a relevant field (such as Public Safety, Information Technology, Business, or Communications) is preferred. Relevant professional certifications will be considered as well.
• Product Knowledge: Prior experience with Motorola Solutions products, with a particular emphasis on the CommandCentral suite.
• Technical Aptitude: A general understanding of networking, PC environments, and Operating Systems to assist in software configuration and troubleshooting. A focus on cloud computing and software is preferred.
• Soft Skills: Self-motivated team player with a “thirst for knowledge” and the ability to build strong relationships with both internal teams and external customer stakeholders.
• Domain Expertise: Deep knowledge of the strategic, tactical, and operational needs of Public Safety Agencies (Police, Emergency Services, Dispatch, or Crime Analysis).
• Consultative & Analytical Skills: Proven ability to evaluate complex business processes, apply critical thinking to solve configuration roadblocks, and present findings to agency leadership.
• Mobility: Must be able to travel 25% of the time throughout the U.S. to engage directly with customers on-site., * High School diploma, Bachelor’s Degree, 3+ years of experience in one of the following: Public Safety, Business Analysis, Field Service, CAD (Computer Aided Dispatch), Records Management Systems (RMS), and/or Jail Applications.
• Ability to work in high-security areas governed by the US Department of Justice’s CJIS Security Policy. This requires successfully passing a stringent fingerprint background check.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.