Director of IT

• Manage IT and security requests for the SOC 2 Type 2 Annual Audit; ensure compliance with relevant security and privacy standards, collaborate with internal and external partners, and provide documentation upon request.
• Manage Outsourced Help Desk, ensuring reported issues are promptly addressed and resolved.
• Manage organizational security; enforce security policies and best practices to safeguard the company’s IT infrastructure and data and regularly assess and enhance security measure to mitigate risks.
• Manage vendor relationships, ensuring that contracts, service level agreements, and deliverables are met. Evaluate vendor performance and make recommendations as needed to ensure timely and cost-effective services.
• Lead the organization’s AI strategy and projects, identifying opportunities to improve business processes while ensuring responsible, secure, and effective AI adoption.
• Oversee Salesforce activity and development.
• Conduct regular database maintenance and performance monitoring. Address any issues to ensure optimal database functionality and reliability.
• Assist with application and user support, including troubleshooting and resolving application issues.
• Monitor multi-database synchronizations for accuracy.
• Regularly test systems for weaknesses and identify areas of improvement. Propose and implement solutions to enhance system performance, security, and functionality.
• Maintain Data Dictionary and standard data control procedures to ensure consistency, accuracy, and security of data.
• Such other duties or tasks to assist the department or organization as the supervisor may deem necessary.

• Bachelor’s degree in information security, IT, Business, or a related field.
• 5+ years of experience in IT infrastructure, SaaS, IT security, compliance, vendor management, or related roles.
• Experience managing SOC 2 Type 2 audits and security frameworks (ISO 27001, NIST, etc.) strongly preferred.
• Strong understanding of IT security controls, risk management, and compliance.
• Familiarity with security tools, cloud platforms, and compliance automation software.
• Hands-on experience with vendor risk management and security assessments.
• Must be proficient in MS Word, Excel, and Outlook.
• Excellent verbal, written communication and analytical skills required.
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks.
• Must possess the ability to maintain confidentiality.
• Needs to be receptive to and accepting guidance from others.
• Ability to deal with difficult people and problems
• Able to work well in a team environment and with a diverse group of people.
• Experience with high level data management and databases
• Awareness of AI tools and platforms for process and operational improvement.

• In accordance with Maryland’s Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $110,000 - $120,000 per year. Compensation is determined based on factors such as experience, qualifications, and internal equity., * Medical, dental, and vision insurance
• Employer-sponsored Health Savings Account or Employer-paid enrollment in an Armada supplemental insurance plan
• Flexible Spending Accounts (health and dependent care)
• Employer-paid life insurance
• Employer-paid long-term disability insurance
• Short-term disability insurance
• 401(k) retirement plan with employer match
• Paid time off
• Eleven paid holidays per year
• Free access to onsite gym at Hunt Valley office location
• Free Patient to Physician matching service
• Free Travel Assistance program
• Employee assistance program (EAP)
• Employee referral bonus program - earn up to $1500 per hire
• Professional development opportunities
• Voluntary benefits and discount programs
• Hybrid work environment (Tuesday - Thursday in office)
• Company events
• Employer-sponsored philanthropy initiatives

Shift Schedule:

• Armada follows a hybrid work structure where employees work in-office three days per week (Tuesday - Thursday) and remotely for the remaining two.

Role is currently hybrid (in office Tuesday - Thursday, remote Monday & Friday) 40 hours per week