Information Technology Support Specialist

We’re partnering with a consumer beauty brand to hire a temporary IT Support Specialist. This person will serve as the frontline resource for employee technology needs, own the support queue, troubleshoot a primarily Mac-based device fleet, and administer key identity, access, and workplace applications., * Own the IT support queue, including triaging, resolving, documenting, and escalating employee requests

• Troubleshoot macOS and Windows devices, Wi-Fi, networks, VPNs, printers, peripherals, performance issues, and application conflicts
• Provide hands-on support every Wednesday, ensuring conference rooms, AV equipment, printers, and other workplace technology are operational
• Administer Mac devices through Kandji and Windows devices through Intune
• Support identity and access management through Okta, including user lifecycle changes, groups, application assignments, MFA, and SSO
• Administer Google Workspace, Microsoft 365, Entra ID, Slack, Zoom, and additional SaaS platforms
• Provision hardware and system access for new hires and complete timely offboarding procedures
• Maintain hardware inventory, loaner devices, spare equipment, and IT stock levels
• Build and maintain knowledge-base articles, standard procedures, and documentation
• Identify opportunities to automate or improve recurring IT processes, You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

• 1+ years of experience in IT support, help desk, desktop support, or IT operations
• Hands-on experience troubleshooting both macOS and Windows devices
• Experience with an MDM platform such as Kandji, Jamf, or Intune
• Experience administering Okta, Entra ID, Google SSO, or a similar identity provider
• Administrative experience with Google Workspace and/or Microsoft 365
• Experience supporting Slack, Zoom, and other workplace SaaS applications
• Familiarity with a ticketing platform such as Freshservice, Jira Service Management, Zendesk, or ServiceNow
• Strong communication, organization, documentation, and customer-service skills
• Sound judgment regarding access management, data security, and approval processes
• Ability to lift and move equipment weighing up to 40 pounds

Bonus Points

• Experience administering both Kandji and Intune
• Familiarity with 1Password or another enterprise password-management platform
• Experience using Bash, PowerShell, or Python for automation
• Administrative experience with Asana, Box, or Smartsheet
• Experience working on a small IT team with end-to-end ownership