Apps Platform Support/ Systems Administrator

The City of Virginia Beach is seeking a skilled and service-oriented Apps/Platform Support - Systems Administrator to support, maintain, and optimize enterprise applications and platforms that enable efficient municipal operations. This role ensures the stability, security, and performance of critical city systems while providing technical expertise to departments and end users., * Administer, configure, and maintain enterprise applications and platforms used across city departments.

• Monitor system performance, availability, and security to ensure reliable service delivery.
• Troubleshoot application and platform issues, perform root-cause analysis, and coordinate resolution efforts.
• Support system upgrades, patches, enhancements, and integrations in collaboration with IT teams and vendors.
• Maintain documentation including system configurations, workflows, procedures, and support guides.
• Assist with user access management, permissions, and security controls in accordance with city policies.
• Provide technical support to end users, department staff, and project teams.
• Participate in application lifecycle management, including planning, testing, deployment, and post-implementation support.
• Collaborate with stakeholders to understand operational needs and translate them into system or platform requirements.
• Ensure compliance with municipal standards, cybersecurity guidelines, and state regulations.
• Support data integrity, reporting needs, and system monitoring activities.

The ideal candidate has strong experience with application administration, platform support, system integrations, and troubleshooting in a complex, multi-department environment. A commitment to public service, reliability, and continuous improvement is essential., * Must be a US Citizen.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field; OR 6 or more years of relevant experience in lieu of a degree.
• 3-5+ years of experience in systems administration, application support, or platform management.
• Strong understanding of enterprise applications, system integrations, and platform architecture.
• Experience with troubleshooting, performance monitoring, and system maintenance.
• Familiarity with IT service management principles and ticketing systems.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Commitment to customer service and public-sector values.
• Successful background and drug screening check.

Preferred Requirements:

• Experience working in local government or public-sector IT environments.
• Knowledge of municipal systems such as ERP platforms, permitting systems, asset management tools, or public safety applications.
• Experience with cloud platforms (Microsoft Azure, AWS), virtualization, or containerized environments.
• Proficiency with SQL, scripting, automation tools, or monitoring platforms.
• Certifications such as Microsoft, CompTIA (A+, Network+, Security+), ITIL, or similar.
• Experience supporting modernization, cloud migration, or enterprise platform consolidation initiatives.

Core Competencies

• Technical Problem Solving
• Customer Service and Public-Service Orientation
• Communication and Collaboration
• Analytical Thinking
• Adaptability and Continuous Improvement
• Ethical Conduct and Accountability, * Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance, vision, color vision and ability to adjust focus.

• Medical, Dental and Vision Insurance
• 401k immediate vesting with company match
• Flexible Spending Accounts
• Health Savings Account with company contributions
• Employee Assistance Program (EAP)
• Bonuses for performance
• Voluntary life/accidental death & dismemberment
• Educational assistance and special training programs
• Voluntary benefits (accidental, critical illness, whole life)
• Group life insurance (Company paid)
• Short-term and Long-term Disability Insurance (Company paid)
• Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave
• Health and fitness reimbursement
• Referral bonuses
• Employee discounts on various services and products

Founded in 1988 by Ret. Col. Jack L. Ezzell Jr., Zel Technologies is a trusted leader in national security, providing comprehensive research, development, engineering, and operational support to the Department of Defense, the Intelligence Community, and federal agencies. Originally focused on leveraging operational and software expertise to improve time-critical targeting capabilities for the military, the company advanced its capabilities to provide scientific and HUMINT expertise for CBRNE collection and analysis. In the wake of 9/11, Zel Technologies rapidly expanded its capabilities to provide turnkey ISR support services to US Special Operations Forces (SOF), as well as advanced technical & operational intelligence, physical & data science, and engineering support services to the greater Intelligence and SOF Communities supporting global counterterrorism and CWMD operations.

Today, Zel Technologies remains at the forefront of intelligence missions, advancing CWMD and global counterterrorism efforts, while also addressing emerging threats posed by near-peer adversaries. Our team remains committed to delivering adaptive, innovative, and cost-effective solutions across multiple domains, in alignment with the mission priorities of the U.S. Government and its partner nations.

Our Mission:

Through our commitment to innovation and quality, our skilled teams deliver robust, technology driven solutions and insights that empower our customers to overcome complex challenges and achieve their mission objectives.

Our Workforce:

ZelTech team members represent a wide range of backgrounds, skills, experience, and personalities bound together by common objectives and mutual respect. You will join a caring community of professionals, including many military veterans who challenge and support each other in seeking the right solutions to important matters.