IT Infrastructure Technician

The IT Infrastructure Technician is responsible for the installation and maintenance of physical data and telephony infrastructure - including cable plant, network electronics, and VoIP devices - and for the day-to-day support of the switching, wireless, and structured cabling that carry the University’s network. The role provides hands-on layer-1 and entry-level layer-2 support under the direction of senior network staff, and maintains accurate records and inventory of all associated equipment.

Guidelines

• Installs and maintains physical data and telephony network infrastructure
• Performs day-to-day moves, adds, and changes at the physical and switch-port level
• Assists senior network staff with basic switch, wireless, and VoIP configuration and troubleshooting
• Maintains inventory, port assignments, and usage records of all equipment
• Serves as liaison to local CATV and POTS telephone providers and to network hardware vendors

• Position requires occasional night and weekend hours in support of the University Responsibilities

• Installs, terminates, and tests Cat3 and higher cable and components, and multi- and single-mode fiber cable and components
• Performs switch-port moves, adds, and changes, including basic port configuration and VLAN assignment under established standards
• Assists with the installation, patching, and physical deployment of switches, routers, and wireless access points
• Performs first-level network connectivity troubleshooting (cabling, port, PoE, and link faults) and escalates to senior network staff as needed
• Uses network monitoring and management tools to identify, document, and report infrastructure and connectivity issues
• Maintains existing telephony infrastructure
• Installs, maintains, and troubleshoots VoIP telephones
• Maintains accurate record keeping for existing equipment, cable plant, and port/IP assignments, including updates to network and cabling documentation
• Liaises with outside vendors to coordinate new product installations and repairs
• Other duties as assigned

Minimal Qualifications:

• Completion of secondary education (high school) or equivalent Preferred Qualifications:

• Completion of vocational education as electrician or telecommunications technician
• Industry certification such as CompTIA Network+

Experience: Minimal Experience:

• Installation and termination of Cat3 and Cat5e or higher infrastructure cabling
• Familiarity with basic data networking concepts

Preferred Experience:

• Installation and termination of multi- and single-mode fiber optic cabling
• Exposure to enterprise switching and wireless hardware (e.g., Cisco, Aruba, or comparable platforms), including basic port and VLAN configuration
• Familiarity with network monitoring/management tools

• Familiarity with emergency telephone, auto-dialer, and other pre-programmed telephone devices Essential Skills

• Moderate use of hand tools
• Moderate use of light power tools
• Basic knowledge of physical networking infrastructure components and the installation thereof
• Basic understanding of data networking concepts, including TCP/IP, Ethernet switching, and VLANs
• Ability to read and follow network diagrams, cabling schedules, and port assignments
• Problem analysis and troubleshooting
• Strong written and verbal communication skills
• Detail-oriented records keeping Physical Demands