DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 48001716

This Desktop Support Technician role supports the Department’s IT infrastructure by maintaining and upgrading end-user devices, implementing cloud-based collaboration tools, and providing remote and on-site technical support. The position is part of a collaborative team focused on delivering reliable, secure, and user-friendly technology services to agency staff. Work with other Data Center teams to set up new clients or to change existing clients’ hardware and software configurations.

• This position is not approved for telework and must report to the location listed above., Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:

• Upgrade and maintain devices to the latest agency-approved version of Windows 11.
• Deploy and support Microsoft 365 applications across user devices.
• Provide remote and onsite support for teleworking employees using:
• Microsoft Remote Assistance and Remote Help for secure, real-time troubleshooting.
• Microsoft Teams for chat-based support, screen sharing, and collaborative problem-solving.
• Create and maintain technical documentation for supported hardware and software.
• Reconfigure workstations for new and existing users, including hardware and software setup.
• Collaborate with Data Center teams to onboard new users and modify existing configurations.
• Research, evaluate, and test emerging technologies aligned with team goals.
• Assist with implementing collaboration and cloud-based tools such as Teams, OneDrive, SharePoint Online, and M365.
• Support mobile device and application management tools including Intune, BitLocker, and Azure Active Directory.
• Participate in on-call or callback rotations as needed.

• Perform other duties as assigned., Every day the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida’s education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success. The FDOE’s mission for Florida’s Early Learning-20 education system is to increase the proficiency of all students within one seamless, efficient system, by allowing them the opportunity to expand their knowledge and skills through learning opportunities and research valued by students, parents, and communities. Serving approximately 3 million students, 4,400 public schools, 28 colleges, 200,000 instructional staff, 46,000 college professors and administrators, and 340,000 full-time staff throughout the state, FDOE enhances programs and services for Florida’s students from early learning through college and career development. In addition, FDOE manages programs that assist individuals who are blind, visually-impaired, or disabled succeed either in school settings or careers - encouraging independence and self-sufficiency. FDOE’s goal is to hire individuals to provide:

• Higher Student Achievement, It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement. SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. SPECIAL NOTE:

• Please note that this position requires an on-site schedule Monday through Friday. Telework is not available for this role.

Do you have experience in Windows?, The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function., * Effective verbal and written communication skills.

• Ability to analyze and resolve technical issues independently or collaboratively.
• Strong organizational and multitasking abilities.
• Working knowledge of PC hardware, Windows 11 operating systems, and Microsoft 365 applications.
• Familiarity with Microsoft Remote Assistance, Remote Help, and Teams for remote support and collaboration.
• Experience with mobile device management and encryption tools.
• Ability to evaluate data and make informed decisions.
• Ability to establish and maintain positive working relationships.
• Commitment to producing high-quality, efficient, and user-focused services., * Applicants who have experience researching, evaluating, and testing new technologies in accordance with MIS goals.
• Applicants who have direct experience collecting, evaluating, and analyzing data to develop alternative recommendations.
• Applicants who can demonstrate, model, and reinforce the agency’s fundamental values of quality, fairness, cooperation, respect, commitment, excellence, honesty, and teamwork.

Pulled from the full job description

• Loan forgiveness
• Parental leave
• Retirement plan
• Vision insurance
• Dental insurance
• Flexible spending account
• Paid holidays

• Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.